JAGADESH SUBRAMANI
Chennai
Summary
An astute and skilled professional offering over 6 years of experience in the field of Quality Assurance Engineering; currently associated with Market Simplified India Limited as a Senior Quality Analyst in Mobile and Web Applications. Played a key role in banking and trading applications, ensuring a defect-free product is released, with strong analytical skills and a keen eye for detail, coupled with a commitment to continuous improvement and collaboration with cross-functional teams. Excellent at identifying potential risks and implementing effective solutions to enhance product reliability and user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Market Simplified India Limited
Chennai
07.2021 - Current
- I wrote, implemented, and trained peers on the master test plan, increasing testing efficiency.
- Developed automated test scripts using Selenium and Python to validate the application's functionality.
- Utilized knowledge of Xcode and Appium Inspector.
- Analyzed test results from various products and identified potential defects or weaknesses in quality standards.
- Designed and administered quality assurance protocols for the mobile app, improving performance metrics by 30%, and ensuring a seamless user experience across both Android and iOS platforms through regular testing cycles.
- Collaborated with development teams to create and maintain a prioritized bug tracking system in JIRA and ZOHO, resulting in the identification and resolution of over 150 critical bugs prior to each app release cycle.
- Developed a comprehensive test plan for the mobile application that included 15 distinct testing scenarios, and executed over 100 test cases, enhancing overall performance and quality by identifying critical bugs pre-launch.
- Review and analyze requirements, specifications, and technical design documents, providing timely feedback; develop detailed, comprehensive, and well-structured test plans, and test cases.
- Launched a post-deployment review process that analyzed user feedback and application performance, generated actionable insights that informed future updates, contributing to a 25% increase in user retention.
- Spearheaded the estimation and prioritization of testing activities, resulting in a streamlined process that reduced project timelines by 20%, enabling faster delivery of features to the customer base.
- Carried out a comprehensive bug prioritization process that systematically recorded and prioritized over 200 issues, and instrumented new testing protocols, which enhanced the team's efficiency and drastically reduced bug resolution time.
- Performed comprehensive regression testing for 20+ resolved bugs, ensuring stability across new product updates; these efforts contributed to a considerable decrease in post-release defects.
- Optimized program functionality by conducting thorough competitor analysis, leading to the identification of three key enhancements that increased user engagement by 30%, and improved customer satisfaction ratings by 15%.
- Organized troubleshooting protocols by developing a standardized process for investigating product issues, resulting in a 30% decrease in resolution time, and a more efficient workflow for the support team.
- Instituted rigorous quality standards across the development process, leading to a decrease in rework hours, and enabling the team to meet delivery deadlines with a 98% on-time shipment rate.
- Introduced a collaborative feedback system that ensured real-time communication within the production process, leading to an increase in responsiveness and a notable reduction in quality-related issues.
- Conducted thorough testing of all finished products, achieving a 98% pass rate on quality assurance checks, and established a feedback loop with production teams to continuously improve quality standards based on test results.
- Restructured quality performance metrics to include real-time data analysis, elevating the team's ability to make rapid adjustments; this initiative resulted in a 15% increase in production efficiency across the board.
- Cultivated strong relationships with key clients through regular engagement and personalized communication strategies, resulting in increased client retention rates that exceeded 90% over a 12-month period.
Quality Assurance Engineer in Mobile Apps
No More Boundaries
San Diego
08.2018 - 06.2021
- Complete ownership of products from requirement planning to the production release.
- Conducted regression tests after each release cycle to validate product functionality.
- Assisted in developing automation frameworks for web-based applications using Selenium WebDriver.
- Conducted end-to-end testing of MS Dynamics CRM modules, including Sales, Marketing, Customer Service, and Field Service.
- Validated workflows, business process flows, plugins, and custom entities within Dynamics CRM.
- Oversaw the development of quality control documentation, including test procedures and inspection criteria.
- Performed functional, integration, regression, and UAT testing for MS Dynamics CRM solutions.
- Prepared daily and weekly status reports summarizing progress against project goals and objectives.
- Conducted API testing using Postman to validate CRUD operations on CRM entities.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Identified, documented, and tracked bugs throughout the development process using bug-tracking systems such as JIRA or Azure.
- Performed root cause analysis on identified defects in order to determine corrective action plans.
Senior Client Partner
Access Healthcare Services
Chennai
05.2017 - 10.2018
Senior AR Caller
Omega Healthcare Management Services Private Limited
Chennai
07.2014 - 11.2016
Education
Bachelor of Science - IT
St.Peter’s Institute of Higher Education And Resea
Chennai01.2014
Skills
- Quality assurance methodologies
- Automation and framework tools: Selenium WebDriver, Appium
- API testing tools: Postman
- Bug tracking: JIRA and Azure
- Bug tracking: Confluence
- Open-source tools: Katalon Studio
- Android and iOS mobile application testing
- Web application testing
- Troubleshooting and RCA
- Test plan and test case documentation
- MS Office
- MS Dynamics 365 CRM
- Requirements traceability matrix
- Efficient defect management
Certification
ISTQB Certified Tester Foundation Level (CTFL)
Timeline
Senior Quality Analyst
Market Simplified India Limited
07.2021 - Current
Quality Assurance Engineer in Mobile Apps
No More Boundaries
08.2018 - 06.2021
Senior Client Partner
Access Healthcare Services
05.2017 - 10.2018
Senior AR Caller
Omega Healthcare Management Services Private Limited
07.2014 - 11.2016
Bachelor of Science - IT
St.Peter’s Institute of Higher Education And Resea
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