Rukhsar Refique Shaikh

• Managing Business Governance processes for UK-based onshore projects, ensuring smooth end-to-end project execution and compliance.
• Independently handling multiple projects simultaneously, taking ownership from initiation to closure while maintaining high accuracy and timely delivery.
• Reviewing and validating project data, ensuring quality checks and adherence to business requirements and governance standards.
• Coordinated with onshore client to gather requirements, clarify queries, and provide project updates, ensuring alignment on project objectives.
• Collaborating with business teams to collect required information and ensure successful completion of governance activities.
• Working on key business processes including AR/IAR Hub, Vulnerable Customers, and Conflict of Interest projects.
• Prepared and delivered monthly and annual status reports for onshore teams, showcasing process performance, updates, and key metrics to inform decision-making.
• Managed client relationships, effectively communicating and resolving issues while overseeing critical business governance activities.
• Ensuring process compliance, maintaining documentation, and supported continuous process improvement initiatives.
• Successfully managing multiple priorities in a fast-paced environment while maintaining operational efficiency and quality standards.

• Reviewed and validated project data, ensuring quality checks and adherence to business requirements and governance standards.

• Coordinated with onshore stakeholders through emails and calls to gather requirements, clarify queries, and provide project updates.

• Collaborated with business teams to collect required information and ensure successful completion of governance activities.

• Worked on key business processes including AR/IAR Hub, Vulnerable Customers, and Conflict of Interest projects.

• Prepared and delivered monthly and annual status reports for onshore teams, highlighting process performance, updates, and key metrics.

• Demonstrated strong stakeholder management, communication, and problem-solving skills while handling critical business governance activities.

• Ensured process compliance, maintained documentation, and supported continuous process improvement initiatives.

• As a Senior Associate-Operations at WNS Global Services. Overseeing and optimizing operational processes within the insurance domain.
• I used to do a Backend process in Insurance domain for Philadelphia insurance company, which is US-based.
• Identified and corrected data errors to enhance accuracy and reliability.
• Trained and certified in multiple processes, effectively contributing to the smooth operation of the team.
• Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
• Drove efficient workflow management to streamline operations and improve productivity.
• Data Uploading: Uploaded accurate and updated data and files.
• Reviewed junior associates' work, addressed knowledge gaps, and recommended changes to improve performance.
• Recognized for delivering exceptional performance, evidenced by numerous perfect feedback scores.
• Demonstrated excellence in the WNS Global Services Pvt Ltd, reflected in consistent top ratings and rewards.
• Demonstrated excellence in WNS Global Services Pvt Ltd, reflected in consistent top ratings and rewards.
• I used to do a Backend process in Insurance domain for Philadelphia insurance company, which is US based.