Work Preference
Summary
Overview
Work History
Education
Personal Information
Certification
Skills
Accomplishments
Timeline
Generic

Neeta Shivnani

Mumbai,MH

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCareer advancementFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

6
6
Certification
21
21
years of professional experience

Work History

Team Leader, People Manager, IC

BA Continuum India Pvt. Ltd
Gandhinagar
06.2007 - Current

• Supported critical queues to maintain process quality and timely completion of work.
• Built subject matter expertise through ongoing learning and process review.
• Kept identifying risks to support stronger process control.
• Streamlined process steps through detailed review and problem solving.
• Performed root-cause analysis to improve process quality and team outcomes.
• Supported team operations to improve collaboration, performance, and workflow.
• Coordinated team activities to improve productivity and operating efficiency.
• Built daily performance reports to track team progress and support decisions.
• Kept working on process improvement ideas to reduce non-value-added steps.
• Shared corrective feedback on errors to reinforce compliance.
• Supported team during critical problem resolution.
• Conducted calibrations to align process understanding across team members.
• Participated in MSA sessions to align QA associates and trainers on process knowledge.
• Continued developing new skills to deliver quality work on time.

i2i Enterprises Pvt. Ltd.

Team Leader
Mumbai
11.2005 - 04.2007
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Empowered team members, enhancing customer satisfaction and loyalty to drive retention and growth.
  • Provided training and support, fostering team motivation and alignment with objectives.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Resolved employee concerns and maintained clear communication with management.
  • Reviewed work quality and enforced company policies and safety standards.
  • Delegated daily tasks to team members to optimize group productivity.
  • Reported staffing issues, delays, and process needs to supervisors.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.

Education

Bachelors of Commerce -

Mumbai University
Mumbai
01-2012

Personal Information

  • Hobbies : Reading Books, Learning New Things, Listening Music and Motivational Videos
  • Languages Known : English, Hindi, Marathi and Sindhi
  • Nationality: Indian

Certification

  • Lean Six Sigma Green Belt Certified
  • Business Analyst Certified
  • Professional Scrum Master
  • Certified Emotional Intelligence Coach
  • Train The Trainer - Gender Sensitisation, Diversity, Inclusion and POSH Certified
  • Certified Memory Trainer, Study Skills Coach and Speed Reading Trainer

Skills

  • Complaint resolution
  • Lean manufacturing
  • Client service
  • Performance evaluations
  • Team supervision
  • People management
  • Performance improvement
  • Onboarding and orientation
  • Verbal and written communication
  • Complex Problem-solving
  • Business solutions development
  • Strategic planning
  • Operational reporting
  • Tableau expertise
  • Analytical tool implementation

Accomplishments

  • Microsoft Outlook Project - Quick Fix
  • Techs with Ops project - Tool and SharePoint Enhancements
  • Accuracy Improvement Projects with multiple processes

Timeline

Team Leader, People Manager, IC

BA Continuum India Pvt. Ltd
06.2007 - Current

i2i Enterprises Pvt. Ltd.

Team Leader
11.2005 - 04.2007

Bachelors of Commerce -

Mumbai University

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Neeta Shivnani