NEHA DHAKATE
Nagpur
Summary
Total 7.3 yr experience in sales and Collection in banking Industry. Currently working as Collection Manager in IDFC First Bank Ltd. Expertise in vendor management. Looking to leverage my knowledge and experience into Collection Department.
Overview
7
7
years of professional experience
Work History
Collection Manager
IDFC FIRST BANK LTD
Nagpur
02.2021 - Current
- Monitoring and maintaining the Call center Collection bucket part for Rest of Maharashtra and Chhattisgarh
- Total 3.2 Yrs Collection experience with vendor management and compliance management
- Responsible for BIL_BIL/BIL_SME/HEHL/HFC/SUVIDHA/TW/UC/XSELL X Bucket Collection
- Handling 40K Allocation portfolio with Ticket size 100 Cr across product
- Working closely with sales and credit team to track the Digital loan cases for collection
- Regularly follow up with default customers through dedicated team.
- Identifying the Fraud accounts and taking further legal action to resolve.
- Responsible for managing collection process for debts and maintaining the Collection MIS Reports
- Responsible of reviewing collection feedback on daily, weekly and monthly basis
- Responsible of Collection Data analysis and strategic implementation
- Responsible to driving the team of total 240 executive /12Team Leaders.
Relationship Manager
ICICI BANK LTD
Nagpur
05.2019 - 01.2021
- Drive credit card business through ICICI Bank branches across cities
- Drive business from alternate channels through Corporate Activities
- Responsible to manage credit card compliances
- Recruitment and training sales executives for mapping them on branches.
- Leading the team 15 Sales officers.
- Driving the campaign activities for credit card sourcing at Goverment site and industrial areas.
- Weekly performance review with Sales officers
- Driving the Contest at brach for Credit card through stakeholder.
Agency Manager
HDFC ERGO PVT LTD
Nagpur
08.2018 - 01.2019
- Develop various source of agent hiring and build a team of agents and an agent pipeline.
- Establishing strong relationship with staff and clients
- Launching contest to boost up the agent performance
- Responsible for month training and reviewing the agents.
- Hold periodical customer meeting to understand customer pulse and needs.
- Improve agent productivity and persistency.
Product Specialist
KREATIVSARG LLP SOLUTION
Pune
06.2017 - 06.2018
- Sourcing new sales opportunities through inbound lead follow up and outbound cold calls and emails
- Understanding client requirements routing the multiple activities on field
- Responsible for managing the CRM on multiple task reminder and completion.
Education
MBA -
Institute of international Business and Research, Pune
06.2018
BBA -
J M Patel College Bhandara
06.2016
HSC -
Nutan kanya Mahavidyalaya, Bhandara
06.2013
SSC -
Nutan Kanya school, Bhandara
06.2011
Skills
- Vendor Management
- Leadership
- Time Management
- Advanced Excel
- Team Building
- Agency Management
- Data Analysis and strategic Implementation
- Conflict resolution techniques
- Team leadership experience
- Performance Improvement
- Report Preparation
ADDRESS
Plot No 8, Bapu Patil Wadi, Hanuman Housing Society, Vaishali Nagar, 440017
DOB
20/07/1996
Timeline
Collection Manager
IDFC FIRST BANK LTD
02.2021 - Current
Relationship Manager
ICICI BANK LTD
05.2019 - 01.2021
Agency Manager
HDFC ERGO PVT LTD
08.2018 - 01.2019
Product Specialist
KREATIVSARG LLP SOLUTION
06.2017 - 06.2018
MBA -
Institute of international Business and Research, Pune
BBA -
J M Patel College Bhandara
HSC -
Nutan kanya Mahavidyalaya, Bhandara
SSC -
Nutan Kanya school, Bhandara
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