Neha Sharma
Summary
Senior Process Associate knowledgeable in managing accounts receivable tasks. Well-versed in general ledger report review and client relationship building. Looking to bring further success to growing non-profit organization. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating [Job title] to manage processes effectively.
Overview
3
3
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
12.2022 - Current
- Met month-end reporting objectives and deadlines.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Implemented cost-saving measures by analyzing resource utilization and reallocating resources as needed.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Senior Banking Officer
ICICI Bank
06.2021 - 11.2022
- Enhanced customer satisfaction with efficient problem-solving skills and personalized solutions.
- Managed a team of junior bankers, resulting in improved productivity and increased branch profits.
- Monitored economic trends to make informed decisions on lending policies, interest rates, and investment opportunities.
- Ensured regulatory compliance by staying up-to-date on industry changes and implementing necessary policy adjustments within the branch operations accordingly.
- Implemented risk management strategies to minimize financial losses and protect client investments.
- Conducted detailed market research to identify potential growth opportunities within various sectors of the economy.
- Improved credit review process by standardizing procedures and implementing stricter guidelines for loan approvals.
- Set risk management policies to mitigate bank losses.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
Master of Arts - Political Science And Government
Nagpur University
Nagpur, India06.2017
Bachelor of Arts - Political Science And Government
Nagpur University
Nagpur, India06.2013
Skills
- Data Entry
- Verbal and written communication
- Monthly Financial Statements
- Process Documentation
- Client Confidentiality
- Workflow Management
- Process flows
- Dispute Resolution
- Schedule Coordination
Watching subject movies
Authentic bollywood movie
Timeline
Senior Process Associate
Tata Consultancy Services
12.2022 - Current
Senior Banking Officer
ICICI Bank
06.2021 - 11.2022
Master of Arts - Political Science And Government
Nagpur University
Bachelor of Arts - Political Science And Government
Nagpur University
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