Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Vishu Malik

Vishu Malik

Senior Process Associate
Ghaziabad

Summary

Forward-thinking Operations Specialist Possessing a solid foundation in banking operations and a keen understanding of financial processes. Skilled in conducting thorough data analysis, identifying areas for improvement, and implementing effective solutions to enhance operational efficiency. Strong communication and teamwork abilities, with a proven track record of collaborating cross-functionally to achieve organizational objectives. Eager to transition into a role within operations banking and finance to apply acquired skills and contribute to the success of a dynamic financial institution.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Senior Process Associate

Genpact
04.2021 - Current
  • Performed Thorough Mid-Process Inspections to ensure Quality Assurance and became familiar with Loan Process and Documentation in Business and Private Banking for a Renowned Australian Bank.
  • Conduct meticulous review and verification of loan documentation to ensure compliance with regulatory requirements and internal policies.
  • Scrutinize loan agreements, mortgage documents, and supporting paperwork for accuracy, completeness, and adherence to legal standards.
  • Collaborate closely with loan officers, underwriters, and legal teams to resolve discrepancies and address any deficiencies in loan documentation.
  • Maintain up-to-date knowledge of relevant banking regulations, including the National Credit Code (NCC), Anti-Money Laundering (AML) laws, and Know Your Customer (KYC) requirements.
  • Utilize specialized software systems and tools to facilitate document tracking, workflow management, and reporting like SIEBEL Client, OBPM and Dashboards on Excel.
  • Act as a subject matter expert on loan documentation requirements, offering training and support to colleagues as needed with Additional Responsibilities of Work Allocation to various Team Members and handling Daily Escalations and Urgent Loan Requests from Client.
  • Contribute to process improvement initiatives aimed at enhancing the efficiency and accuracy of loan document review processes. Compiled process reports to analyze and drive improvements across operations to reduce TATs in successfully meeting SLAs for the Process.
  • Uphold bank's reputation for integrity and reliability by maintaining highest standards of accuracy and attention to detail in loan document review processes.

Customer Service Executive

Aay Pee Technologies
02.2020 - 03.2021
  • Worked to achieve high customer satisfaction rates by providing optimal customer service
  • Accurately verified information and updated information databases as necessary
  • Built strong working knowledge of company procedures and protocols
  • Provided customers with quality assistance through phone calls, emails, and internet chats.
  • Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.

Education

Bcom (Hons) - Accounting And Business Management

Delhi University, New Delhi, India
07.2017 - 10.2020
  • 7.4 GPA/CGPA
  • Relationship officer , Udaan.com, Completed 2019
  • Internshala Student Partner , Internshala, Completed 2020

High School Diploma -

Bal Bharati Public School, Noida, India
04.2016 - 03.2017

Skills

Excellent Communication

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Accomplishments

  • Gave a Lean Idea for TAT Improvement in the Process.
  • Played badminton at District as well as State Level.
  • Worked as a volunteer in Rotary Club Noida.

Timeline

Senior Process Associate - Genpact
04.2021 - Current
Customer Service Executive - Aay Pee Technologies
02.2020 - 03.2021
Delhi University - Bcom (Hons), Accounting And Business Management
07.2017 - 10.2020
Bal Bharati Public School - High School Diploma,
04.2016 - 03.2017

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Vishu MalikSenior Process Associate