Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neha Sharma

New Delhi

Summary

Thoughtful Customer Care Executive with over One years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Care Executive

Teleperformance
Gurgaon
05.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

Bachelor of Science -

Swami Vivekanand Subharti University
Meerut, UP
09-2023

12th - Science Education

National Institute of Open Schooling
04-2020

Diploma - Medical Laboratory Technology

Institute of Public Health And Hygiene
05-2016

Skills

  • Exceptional organizational skills
  • Customer service background
  • Complaint Handling
  • Performance Improvement

Certification

  • Personal Computing and Digital Lifestyle from NIIT

Timeline

Customer Care Executive

Teleperformance
05.2023 - Current

Bachelor of Science -

Swami Vivekanand Subharti University

12th - Science Education

National Institute of Open Schooling

Diploma - Medical Laboratory Technology

Institute of Public Health And Hygiene

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Neha Sharma