SAGAR PORWAL
Senior Relationship Manager
Noida
Summary
Experienced Relationship Manager with a strong background in client Relationship management, communication and problem-solving. Skilled in building and maintaining long-term client partnerships, resulting in increased client retention and revenue growth. Proficient in financial analysis, negotiation, and CRM software. Recognized for exceptional client service, and industry expertise. Ready to leverage my expertise to contribute to a dynamic organization's success.
Overview
7
7
years of professional experience
Work History
Senior Relationship Manager
Regalo Kitchens
10.2025 - Current
- Cultivated strong client relationships through personalized communication and tailored service solutions.
- Led cross-functional teams to enhance customer satisfaction and streamline service delivery processes.
- Developed strategic account plans to align services with client business goals, driving revenue growth.
- Mentored junior staff, fostering professional development and improving team performance metrics.
- Coordinated training sessions for clients on product usage, increasing user engagement and satisfaction levels.
Senior Relationship Manager
Club Mahindra
04.2024 - 10.2024
- Managing relationships with customers.
- Identifying and communicating customer needs.
- Ensuring customer satisfaction.
- Resolving customer issues and concerns.
- Signing up and managing new clients.
- An Indian hospitality company
Sales Manager
Whitehat Jr
11.2021 - 04.2024
- Explain products or services and prices and demonstrate use of products.
- Answer questions about product features and benefits.
- Distribute product samples or literature that details products or services.
- Set up and display sample merchandise at parties or stands.
- Direct foreign sales and service outlets of an organization.
- Represent company at trade association meetings to promote products.
- Company focuses on providing interactive learning for children.
Business Development Executive
Vedantu
10.2020 - 08.2021
- Advise sellers on how to make homes more appealing to potential buyers.
- Sell tickets and other items to customers.
- Supervise others and provide on-the-job training.
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- An online tutoring platform for students.
Sales Representative
Assetmax Developer
05.2019 - 08.2020
- Handling Large amount of E-mails.
- Conduct research that tests or analyzes the feasibility, design, operation, or performance of equipment, components, or systems.
- Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations to maintenance crew.
- Write performance requirements for product development or engineering projects.
- Study industrial processes to determine where and how application of equipment can be made.
- A Generator development company.
Education
B.E. - Mechanical Engineering
RGPV
Jabalpur12.2018
Skills
Communication skill
Client Retention
Relationship Building
CRM software
Customer relationship management
Customer service
Product solution building
Project management
Timeline
Senior Relationship Manager
Regalo Kitchens
10.2025 - Current
Senior Relationship Manager
Club Mahindra
04.2024 - 10.2024
Sales Manager
Whitehat Jr
11.2021 - 04.2024
Business Development Executive
Vedantu
10.2020 - 08.2021
Sales Representative
Assetmax Developer
05.2019 - 08.2020
B.E. - Mechanical Engineering
RGPV