N.H ANGELA LINCY
Chennai
Summary
As a Support Engineer specializing in DevOps, my goal is to leverage my technical skills and passion for automation to contribute to a dynamic team. I aim to streamline deployment processes, optimize system performance, and enhance reliability through continuous integration and continuous deployment (CI/CD) practices. My objective is to support infrastructure automation, ensure seamless operations, and drive efficiency gains in a collaborative and innovative environment.
Overview
14
14
years of professional experience
Work History
Support Engineer
Info Bells Technologies Pvt. Ltd.
12.2023 - Current
- Regularly check ERP system dashboards and logs for any anomalies or performance issues
- Use monitoring tools to ensure the system is running smoothly
- Respond to user-reported issues and perform initial diagnosis
- Escalate complex problems to higher-level support or development teams
- Provide basic assistance to users on how to use the ERP system
- Address common user issues and queries
- Ensure regular backups are completed successfully
- Verify that backup processes are working and data can be restored if needed
- Maintain and update documentation for common issues and their resolutions
- Create simple user guides and FAQs for end-users
- Work with other team members to ensure smooth operation of the ERP system
- Participate in regular team meetings to discuss ongoing issues and improvements
- Gather feedback from users about their experiences with the ERP system
- Report common issues and user feedback to the development or higher support teams
Support Engineer
Siloam Pain & Stroke Rehab Clinic
Chennai
11.2022 - 11.2023
- Monitor the clinic's IT systems and infrastructure to ensure they are running smoothly
- Perform routine maintenance tasks such as updates and patches to keep systems secure and efficient
- Provide technical support to clinic staff on IT systems and software
- Offer training sessions to help staff understand and use IT tools effectively
- Manage and monitor data backups to ensure data integrity and availability
- Create and maintain documentation for IT processes, procedures, and configurations
- Identify opportunities for process improvement and automation to enhance clinic operations
- Collaborate with clinic staff to understand IT needs and challenges
- Communicate effectively with stakeholders about updates, and issues
- Stay updated with industry trends and advancements in DevOps practices
- Continuously improve technical skills and knowledge to better support clinic operations
Technical Co-ordinator
INTERGRATED CHILD DEVELOPMENT SCHEME (ICDS)
Chennai
10.2018 - 10.2022
- Led and coordinated multiple DevOps projects to support the technical infrastructure of ICDS, ensuring projects met deadlines and stayed within budget
- Successfully delivered key projects that enhanced system efficiency and reliability
- Strengthening delivery of this high impact package of interventions through Remodelling of nutrition monitoring through the introduction of ICDSCAS (Integrated Child Development Services -Common Application Software) which leverages technology for management as well as monitoring
- Led the coordination and management of technical projects within the ICDS, ensuring alignment with program goals and timelines
- Successfully delivered multiple projects on time and within budget
- Played a key role in the development and implementation of new systems to support ICDS operations, including the deployment of a centralized data management system, which improved data accuracy and accessibility by 50%
- Provided technical support and troubleshooting for ICDS staff, resolving issues promptly to ensure uninterrupted service delivery
- Reduced average resolution time by 35%
- Managed the collection, analysis, and reporting of program data to support decision-making processes
- Developed automated reporting tools that increased reporting efficiency by 40%
- Conducted training sessions for ICDS staff on new technologies and systems, enhancing their technical skills and improving overall program effectiveness
- Trained over 200 staff members across multiple districts
- Ensured all technical processes and systems were well-documented and compliant with relevant regulations and standards
- Maintained comprehensive records that facilitated audits and reviews
- Identified opportunities for technological innovation within the ICDS, leading to the adoption of new tools and processes that improved program efficiency and effectiveness
Assistant Professor
Tagore Engineering College
Chennai
02.2011 - 04.2018
- Developed and taught undergraduate and graduate courses in computer science, including Operating Systems, Systems Programming, and Linux Administration
- Created engaging course materials that incorporate practical Linux-based exercises and projects
- Integrated Linux systems into coursework, emphasizing hands-on learning with Linux commands, shell scripting, and system administration
- Developed specialized modules focusing on Linux security, networking, and kernel programming
- Assisted in teaching undergraduate and graduate courses, including guest lectures and lab sessions focused on Linux systems
- Provided academic support to students and contributed to the development of course materials
- Supervised and mentored over 20 graduate and undergraduate students on research projects involving Linux-based systems
- Provided guidance on theses and dissertations, resulting in successful industry and academic placements
- Led efforts to update the computer science curriculum to include more Linux-based content, reflecting industry trends and emerging technologies
- Developed new laboratory exercises and course modules that enhanced practical learning experiences
- Served on various departmental and university committees, including the curriculum committee, research committee, and technology committee
- Contributed to policy development and strategic planning initiatives
- Engaged in outreach activities to promote computer science and Linux education among high school students
- Organized coding workshops, summer camps, and Linux boot camps to inspire the next generation of computer scientists
Lecturer
Rajs International College of Engineering & Technology
Nagercoil
07.2010 - 12.2010
- Developed and delivered courses in computer science with a focus on Linux, including Operating Systems, Systems Programming, and Linux Administration
- Provided comprehensive instruction on Linux commands, shell scripting, and system administration
- Created and updated curriculum materials to integrate Linux-based learning modules, enhancing the practical and theoretical understanding of students
- Designed laboratory exercises and projects that utilize Linux environments
- Implemented Linux systems and tools in the classroom, ensuring students gain hands-on experience with Linux installation, configuration, and troubleshooting
- Developed specialized content on Linux security, networking, and kernel programming
- Advised and mentored students on academic and career development, particularly in areas related to Linux and open-source software
- Guided students on capstone projects and independent studies involving Linux-based technologies
- Organized and led workshops and seminars on Linux and open-source software, promoting their adoption and usage within the university
- Conducted Linux boot camps and training sessions for students and faculty
- Collaborated with colleagues on research projects and curriculum development initiatives, contributing to interdisciplinary studies and joint publications
- Networked with industry professionals to stay current with Linux advancements and trends
Education
M.E - COMPUTER SCIENCE & ENGINEERING
Sri Krishna College of Engineering & Technology
Coimbatore01.2010
B.E - COMPUTER SCIENCE & ENGINEERING
C.S.I Institute Of Technology
Thovali, Nagercoil01.2008
Skills
- Kubernetes
- Jenkins
- Ansible
- Terraform
- Docker
- Git
- GitHub
- Maven
- Core Java
- HTML
- Splunk
- Prometheus
- Linux
- Windows
Languages
- English
- Tamil
Personal Information
- Date of Birth: 09/01/86
- Gender: Female
- Nationality: Indian
Skillsandtools
Kubernetes, Jenkins, Ansible, Terraform, Docker, Git, GitHub, Maven, Core Java, HTML, Splunk, Prometheus, Linux, Windows
Timeline
Support Engineer
Info Bells Technologies Pvt. Ltd.
12.2023 - Current
Support Engineer
Siloam Pain & Stroke Rehab Clinic
11.2022 - 11.2023
Technical Co-ordinator
INTERGRATED CHILD DEVELOPMENT SCHEME (ICDS)
10.2018 - 10.2022
Assistant Professor
Tagore Engineering College
02.2011 - 04.2018
Lecturer
Rajs International College of Engineering & Technology
07.2010 - 12.2010
M.E - COMPUTER SCIENCE & ENGINEERING
Sri Krishna College of Engineering & Technology
B.E - COMPUTER SCIENCE & ENGINEERING
C.S.I Institute Of Technology
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