NIDHI CHAUDHARY

• Monitored daily operations and ensured compliance with company policies and regulations.
• Maintained records of all operational activities for future reference.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Provide excellent customer service by addressing inquiries, processing transactions, and resolving issues efficiently.
• Assist customers with a variety of banking services, such as opening accounts, processing loans, and managing deposits and withdrawals.
• Promote and cross-sell banking products (e.g., loans, credit cards, insurance) based on customer needs.
• Collaborate with team members to meet branch goals, and improve customer satisfaction.
• Maintain up-to-date knowledge of banking regulations, financial products, and industry best practices.
• Ensure compliance with legal and security requirements related to banking transactions.

• Welcomed customers and offered pleasant service during entire transaction.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Cross-sold bank products such as savings accounts and credit cards to existing clients.
• Developed strong relationships with customers to ensure repeat business.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.

• Attended conferences and trade association meetings to represent the company and promote its products.
• Determined business development opportunities and implemented an effective strategy for client acquisition.
• Monitored team workload to prevent burnout and ensure equitable task distribution.
• Implemented strategies to take advantage of new opportunities.

• Handle the cash counter, ensuring fulfillment of process and compliance at the branch level, in addition to the reconciliation of cash, various office accounts, and branch inventory.

• Cross-selling of bank products, such as Savings Account, Current Account, Gold Loan, etc. and third-party products like life insurance, mutual funds, and demat accounts.

Meeting monthly sales targets for the optimum benefit of the bank, playing a pivotal role in customer servicing at the branch level.