Nihaal Aiyappa
Business Development Executive
Bengaluru
Quote
Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible.
Chris Voss
Summary
Passionate sales professional, dedicated to building meaningful connections and driving results. With a people-oriented approach, I focus on understanding client needs and delivering exceptional service that drives growth.
Overview
2
2
years of professional experience
5
5
Certification
Skills
- Sales Pipeline Development
- Lead Generation
- Zoho CRM
- B2B Sales Operations
- Customer Experience Management
- Relationship Building
Timeline
Business Development Executive
E2E Networks Pvt Ltd
02.2024 - Current
Technical Support Engineer
HP Inc.
07.2023 - 02.2024
Frontend/AI Developer
Zuqo
04.2023 - 06.2023
- B2B Sales Masterclass: People-Focused Selling
- Sales Training: Practical Sales Techniques
- Elements of AI, University of Helsinki & Google
B.E Information Science and Engineering -
CMR Institute of Technology
Work History
Business Development Executive
E2E Networks Pvt Ltd
Bengaluru
02.2024 - Current
- Worked on over 400 clients, ranging from early-stage startups to enterprise-grade companies, to identify their use cases and synergies to collaborate.
- Handled a customer base with over 150 active clients.
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Built relationships with VCs, clients, partners, and vendors to facilitate successful partnerships with them and their portfolio companies.
- Attended over 50 events in order to build meaningful relationships, network, and gain knowledge on the latest market trends.
- Key responsibilities included CRM updates, cold calls and emails, LinkedIn and Sales Navigator outreach, attending face-to-face meetings, sales pipeline development, lead generation, and cloud sales.
- Established strong relationships with key decision makers and CXOs within client organizations.
- Successfully organized and hosted company events, enhancing team collaboration and employee engagement through strategic planning and execution.
Technical Support Engineer
HP Inc.
Bengaluru
07.2023 - 02.2024
- Underwent a month of training covering breadths of various technical aspects and soft skills, during which I came out as the top performer of the batch
- Worked for the APJ Contractual Team of HP where I was a part of the pilot batch for HP's latest contractual project with Bajaj Finance Limited, where me and my team were the sole point of contact for any technical issues faced by all of Bajaj Finance
- Mainly handled Priority 1 tickets which had an SLA of 4 hours and also was the only one handling special branch of highly escalated tickets called OS media
- Maintained an average CSAT Rate of 96% and an average montly audit score of 93%
- Received appreciation awards from the EUC National IT Head of Bajaj for the exceptional customer service and satisfaction provided, and also was Employee of the month for November 23'
- Diagnosed and handled over 2000 customer technical issues related to hardware and software, with a resolution rate of 85.1%.
Frontend/AI Developer
Zuqo
Bengaluru
04.2023 - 06.2023
- Developed and implemented 6 new features using Angular, JavaScript, TypeScript, HTML, and CSS, resulting in improved functionality and enhanced user experience
- Resolved production bugs within the existing codebase, employing strong problem-solving skills and attention to detail to ensure optimal performance
- I also assisted in the development process of our in-house chatbot
- Mentored interns hired into my team, providing KTs on coding standards.
Education
B.E Information Science and Engineering -
CMR Institute of Technology
Bengaluru07.2022
Certification
- B2B Sales Masterclass: People-Focused Selling
- Sales Training: Practical Sales Techniques
- Value Centric Selling - How to sell on Value, not Price
- Supercharged Prospecting
- Elements of AI, University of Helsinki & Google
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionLanguages
English
First Language
Kannada
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
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