NIKHIL GUPTA
Computer Technician
Greater Noida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented Desktop Support Engineer years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Well-versed in Windows 10 Pro, macOS .
Overview
28
28
years of professional experience
2
2
Languages
Work History
Desktop Support Engineer
Self Employed Services
01.1996 - 04.2024
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Contributed to the development of disaster recovery plans designed to minimize business disruptions caused by unforeseen events or emergencies affecting IT systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
Education
B.Comm Pass -
Delhi University
New Delhi, India 04.2001 -
Skills
Application installations
End-user support
IT Security Management
Remote Diagnostics
Hardware diagnostics
Mac OS Operating System
Software Installation
Windows Operating System
Hardware Installation
Operating System Knowledge
Data Backup and Recovery
Adaptability to Change
Virus and Malware Removal
Printer and Peripheral Support
System Maintenance
Desktop support
Technical Troubleshooting
Computer Diagnostics
Hardware Configuration
Equipment Inspection
Continuous Improvement
Timeline
B.Comm Pass -
Delhi University
04.2001 -
Desktop Support Engineer
Self Employed Services
01.1996 - 04.2024