Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager

Nikhil Kharwade

Senior Associate
Mumbai,MH

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Senior Associate

Sutherland Global Services Pvt Ltd
Mumbai , Maharashtra
02.2017 - Current
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.

Team Coach

Sterling Talent Solutions
Mumbai, Maharashtra
08.2013 - 12.2016
  • Prepared reports by analyzing trends and data.
  • Auditing the files processed by Associates.
  • Provide training every week on new Client updates.
  • Escalate errors made by the Associates within the team and other centers.

Customer Support Leader

Reliance Communications Ltd
Mumbai , Maharashtra
10.2011 - 08.2013
  • Pure customer service and technical support inbound calling process.
  • Taking escalation calls where customers demand for a supervisor.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.

Education

Bachelor Of Commerce - Commerce

K.V. Pendharkar College of Arts, Commerce And Scie
Dombivli East
06.2009 - 03.2013

HSC -

Laxman Devram Sonawane College
Kalyan West
06.2007 - 03.2009

Skills

Performance improvement

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Associate

Sutherland Global Services Pvt Ltd
02.2017 - Current

Team Coach

Sterling Talent Solutions
08.2013 - 12.2016

Customer Support Leader

Reliance Communications Ltd
10.2011 - 08.2013

Bachelor Of Commerce - Commerce

K.V. Pendharkar College of Arts, Commerce And Scie
06.2009 - 03.2013

HSC -

Laxman Devram Sonawane College
06.2007 - 03.2009

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