Nikhil Melekar

Managed end-to-end ocean export shipments (FCL & LCL) from India to global destinations including USA, Europe, Middle East, Far East, Africa, and Australia.

Received booking requests, checked space/equipment, negotiated best ocean freight rates, and issued export quotations within 1–2 hours TAT.

Confirmed bookings and released booking confirmations with major carriers (Maersk, MSC, CMA-CGM, ONE, Hapag-Lloyd, COSCO, Evergreen, ZIM, WAN HAI).

Prepared and verified complete export documentation: Draft & Final HBL/MBL, Shipping Instructions, Commercial Invoice, Packing List, Certificate of Origin, VGM.

Filed AMS/ISF (USA), ENS (Europe), ACI (Canada) and other advance manifest declarations with 100% accuracy and zero penalties.

Coordinated carting, factory/CFS stuffing, customs examination, and timely container gate-in with transporters and CHAs

Submitted VGM and cut-off documents before carrier deadlines to avoid rollovers

Sent pre-alerts with full set of documents to overseas agents immediately after vessel departure.

Tracked containers in real-time using carrier portals and provided daily proactive status updates and revised ETAs to clients.

Handled rollovers, space/equipment shortages, demurrage & detention issues, and successfully negotiated waivers/reductions.

Processed shipping line invoices, verified charges, and ensured timely recovery of container deposits.

Managed special cargo (Dangerous Goods – IMDG, OOG) with proper declarations and monitoring.

Resolved client queries and operational discrepancies via phone, email, and WhatsApp with quick response time.

Handled 100–150+ active export TEUs per month with 98% on-time performance

Consistently achieved highest customer satisfaction scores through proactive communication and problem-solving.

March 2022 – February 2024

Handled complete ocean import cycle (FCL & LCL) for shipments arriving from USA, Europe, China, Far East, Middle East & Africa.

Registered jobs in Tango, sent arrival notices and prepared Delivery Orders (OOC DO)

Coordinated with shipping lines (Maersk, MSC, ONE, CMA-CGM, Hapag-Lloyd, COSCO, etc.) for original B/L surrender, Telex Release & Express Release.

Filed IGMs, tracked vessels, and followed up for container availability.

Coordinated with terminals (NSICT, GTI, BMCT, CCT) and transporters for smooth de-stuffing and delivery.

Prepared import invoices, verified carrier/terminal charges, and raised debit notes for demurrage, detention & other accessorials.

Handled customs examination, duty payment follow-up, and resolved assessment/query issues with CHA.

Sent pre-alerts to clients, managed high-volume email communication, and solved delivery delays.

on-time delivery performance and maintained excellent client satisfaction scores.

Expert user of all major carrier portals

Customer Service Executive – Ocean Export Freight Forwarding.

March 2024 – August 2025

Promoted/transferred to Ocean Export desk and successfully managing end-to-end export shipments (FCL & LCL) to USA, Europe, Middle East, Africa & Far East

Received booking requests, negotiated best freight rates, and issued export quotations within 1–2 hours TAT.

Confirmed bookings with major shipping lines and released accurate booking confirmations.

Prepared complete export documentation: Draft & Final HBL/MBL, Shipping Instructions, Commercial Invoice, Packing List, Certificate of Origin & VGM.

Filed AMS/ISF (USA), ENS (Europe), ACI (Canada) with 100% accuracy and zero penalties.

Coordinated carting, stuffing, customs clearance, and timely gate-in at ports/ICD

Sent pre-alerts and full set of documents to overseas agents immediately after sailing

Tracked containers daily and provided proactive status updates & revised ETAs to clients.

Resolved rollovers, space issues, demurrage/detention, and negotiated waivers successfully.

Handled DG (IMDG), reefer, and OOG shipments whenever required

Processed carrier invoices and ensured timely container deposit refunds.

handled 120–150 TEUs per month with 99% documentation accuracy and zero customs penalties

Responsible for Customer Service internally, Bookings, Documentation, and Execution of Routing for Assigned Shipments.

Responsible for tracking all shipments from receiving the delivery & to the customer facility.

Proactively manage all visibility milestones and additional charge submissions.

In case of ETA changes, asking for root cause from carriers and updating new

ETA on tracking system.

Responsible for Communicating Information and Instructions to/from Vendors Domestic and International offices. communicate with warehouses, suppliers and carriers for resolution and inform stakeholders accordingly.

Providing full visibility on daily basis.

Supporting daily/weekly/monthly KPI data preparation as agreed in service

contract.

Responsible for shipping documentation control and manage and

communicate with suppliers in case of any issue and share with customer&

customs broker on time for clearance purposes.

all-around knowledge of Logistics principles and practices

Assists the day-to-day Operations for Imports to ensure that Customer

Requirements are met.

Registered daily import jobs in L-Shipping and verified MBL/HBL accuracy, coordinated with overseas offices for pre-alerts, original documents and shipment status, ensured timely and accurate manifestation with shipping lines to avoid amendments and demurrage.

Issue invoices and credit/debit notes to customers, vendors and carriers.

Arranged B/L endorsement, Telex/Express Release and Delivery Orders for consignees & CHAs.

Handled day-to-day coordination with consignee, CHA, terminals and shipping lines.

Processed payments to carriers and followed up with Accounts for duty/OSA/vendor payments.

Dispatched customs documents and updated delivery status to origin offices, managed complete import cycle for LCL, FCL, Console, OD and Break-Bulk shipments.

Co-ordination with overseas agents for pre-alerts for all sea import shipment

documentation.

Checking Documents Like Mbl, Hbl, Invoice and Packing List For Each Shipment

And Arranging Proper Documents From The Origin As Per Customer Requirement

Sending manifestation request and necessary documents the shipping lines / co-loader for manifestation in customs.

Attending all the queries of customers regarding the shipment details.

Verifying debit notes of shipping line for payment.

Keep tracking of shipment from origin to destination.

Sending IGM details to the customer on arrival of vessel at destination.

Department: Booking Desk

Issue Bookings with valid SQ / SVC & update correct routing in the system.

Check for Equipment availability, space restrictions & POD restrictions, If any before issuing any booking.

Advising Customer on gate Cut-off (open /close) status for all service

vessels.

Sending Loading confirmation (SOB) to the Customer.

Follow up for SQ Revalidation with pricing team on every month-end for all bookings being rolled over.

Advising customers through mail on changes in Vessel, SI submission & Shipping

Bill handover cut-offs for proper planning at their end.

Department: Documentation

Generation of Bill of Lading (Shipping Document) on the Arrival of the Shipping

Instruction from Shipper, which comes through INTRA E-mail.

Co-ordination with Customer care department, Order handling, Audit & Supports desks and solve the query.

Responsible to ensure 100% accuracy and total data quality with minimum error

both at personal level and for the team.

Auditing the B/L generated by the team members to check and correct user errors so that the customer will get the correct Bill of Lading

Handling E-Mail queries from client.

Advising vessel Sailing Schedules & Client Advisories as required.

Working knowledge of software packages like visual impex required for daily

operation.

Preparing all export and import documents viz S/B , B/E , BL , Bonds.

Tracking of shipment from origin to destinations.

Tariff classification and rates of duty.

Calculation of custom duty and stamp duty.

Co-ordination with different liners and consol agents for clearance of sea

shipments from various Port and Cfs for our customers.

Training Programs:

Visual Impex / Visual Account.