Vivek Kumar Tiwari
New Delhi
Summary
Experienced Key Accounts Management with over 4 years of expertise in logistics and freight forwarding. Proven track record of orchestrating successful key account management, optimizing trade lanes, and leading cross-functional teams. Spearheaded business development, managing export, import by both Air & Sea mode, raw material logistics, coal transportation for major projects, and establishing key partnerships. Skilled in efficient supply chain management, and adept at navigating complex logistics challenges. Strong communication and collaboration skills, contributing to team and company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jeena & Co
10.2024 - Current
- Handling corporate customers like Hero Motocorp, Jindal stainless limited,Avaada green energy, Jakson Engineers, VVDN technologies, JCB etc.
- Took care of Air & Sea mode requirements for both Import & Export.
- Providing end to end solutions from Customer on boarding, operations to billing.
- Offered hands-on assistance to customers, assessing logistics needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Took after the China, Thailand & Korea trade lanes.
Key Accounts-Senior Executive
Continental Carriers Pvt. Ltd
08.2023 - 09.2024
- Successfully managed key accounts (Reliance, Godrej &Boyce,Torrent Pharmceuticals) by overseeing export and import operations, fostering client satisfaction and loyalty through personalized customer service and efficient freight forwarding soluteions
- Spearheaded freight forwarding services for 138 trade lanes, including critical routes like China, USA, Germany, and UAE, and also for 28 Reliance entities, optimizing logistics processes for seamless operations
- Led a dedicated cross-functional team for air, sea, and inland transitions, specializing in air and sea logistics solutions, optimizing efficiency and meeting stringent timelines
- Tracked and achieved monthly KPIs, handling over 30-35 tons in air transit and managing a 5 lakh/month sea shipments budget
- Successfully onboarded three new entities within four months, contributing to process enhancements and demonstrating adaptability in managing diverse logistics requirements for Jiosatellite, Reliance Energy, and Reliance Syngas
Manager-marketing
ABCN Logistics
02.2021 - 05.2023
- Spearheaded business development in Eastern India, managing raw material logistics for power plants and industries, achieving a monthly volume of 50,000 tons
- Successfully managed coal transportation for Adani Power, ensuring project fulfillment and strengthening the partnership
- Innovated reverse logistics, streamlining coal and iron procurement, resulting in monthly savings of up to one lakh, utilizing cost-effective and efficient supply chain management
- Facilitated the transportation of limestone from Gopalpur port for Vedanta, contributing to seamless logistics for key clients
- Established ABCN Logistics as the key logistics partner for JSW Cement, specializing in efficient mineral movement
- Efficiently managed a team of six, including accounts, billing, and operations executives, fostering collaboration and optimizing internal processes for enhanced operational efficiency
Manager-marketing
USHA Enterprises
12.2018 - 01.2019
- Streamlined vendor hiring and plant onboarding, optimizing transportation solutions and trading of coal, resulting in efficient supply chain management for industries like brick, cement, and power plants
- Successfully facilitated end-to-end operations, purchasing raw materials (coal and iron) from importers and delivering to diverse industries
Education
MIB - International Business
Doon Business School
01.2021
B.Tech - Mechanical Engineering
Trident Academy Of Technology
01.2016
Skills
- Key Account Management
- B2B Marketing
- Business Development
- Freight Forwarding
- Logistics Optimization
- Client Satisfaction
- Operations Management
- Global Logistics
- Trade Lane Management
- KPI Tracking
- Process Enhancement
- Export and Import Operations
- Procurement
- Customer Relationship Management
- Reverse Logistics
- Vendor Management
- Budget Management
- Customer Acquisition
- Revenue Generation
- Supply Chain Optimization
- Market Research
Websites
Certification
- Completed a dynamic digital marketing program from the NIDM
- Successfully completed the negotiation, management skills in international business, international business environment, and marketing research & customer behavior course on Coursera
LANGUAGES
Hindi
English
KEY SKILLS
- Freight Forwarding
- Team Leadership
- Process Enhancements
- Global Operations
- Customer Service
- Strategic Initiatives
- Complex Logistics
- Industry Partnerships
- Trade Lanes
- Account Management
- Logistics Export/Import
- E-commerce
- Negotiation
- Project Fulfillment
Timeline
Assistant Manager
Jeena & Co
10.2024 - Current
Key Accounts-Senior Executive
Continental Carriers Pvt. Ltd
08.2023 - 09.2024
Manager-marketing
ABCN Logistics
02.2021 - 05.2023
Manager-marketing
USHA Enterprises
12.2018 - 01.2019
B.Tech - Mechanical Engineering
Trident Academy Of Technology
MIB - International Business
Doon Business School
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