MANOJ MANOHAR SHRIVASTAV
Ambernath,Maharashtra
Summary
Dynamic branch management professional with a proven track record of enhancing operational efficiency and elevating team performance. Expertise in strategic planning and cultivating a collaborative environment to drive business objectives. Recognized for reliability and adaptability, ensuring seamless transitions and consistent results in fast-paced settings. Strong leadership and customer relationship management skills, underscored by a commitment to integrity and excellence.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Branch Head
AXIS BANK LIMITED
Thane
01.2020 - Current
Tracking and monitoring Daily productivity and book movement of branch
- New Business development (CASA/ TD) and various cross sell of Third party product.
- Maintaining and deepening HNI Relationship.
- Learning and skill Development of Team Members.
- Maintaining Comprehensive compliance of all regulatory & statutory requirement.
- Customer engagement programme and marketing Activity
- Maintaining Audit Related Deliverable / Reports for internal and External audit.
- Timely submission of MIS reports
- Implementation of CRM
- Managing Asset of customer and company.
- Escalation of issue Admin / Hr / Business.
- Since January 2020 till date with AXIS BANK LIMITED as Branch Head
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales percentage by incorporating several quality process improvements within branch.
Branch Manager
SURYODAY SMALL FINANCE BANK LIMITED
Bhiwandi
12.2016 - 12.2019
- Tracking and monitoring Daily productivity and book movement of branch
- New Business development (CASA/ TD) and various cross sell of Third party product.
- Maintaining and deepening HNI Relationship.
- Learning and skill Development of Team Members.
- Maintaining Comprehensive compliance of all regulatory & statutory requirement.
- Customer engagement programme and marketing Activity
- Maintaining Audit Related Deliverable / Reports for internal and External audit.
- Timely submission of MIS reports
- Implementation of CRM
- Managing Asset of customer and company.
- Escalation of issue Admin / Hr / Business .
- Managing ATM Refilling and coordinating for maintenance of ATM
- WORKED WITH SURYODAY SMALL FINANCE BANK LIMITED as a Branch Manager (FROM DECEMBER 2016 TO DECEMBER 2019)
Assistance Branch Manager / Relationship Manager / Current Account Sales Manager
HDFC BANK LTD
Kalyan
05.2007 - 10.2016
- Responsible to achieve current account number and Value for branches .
- Handled Team size of 25 Executives of branches. ( 7 Executive per branch )
- Motivating and training sales team for achieving the desired targets in present time standards.
- Generating leads for asset product like (credit card / loans/investments).
- Managing Relationship with Branch Banking and processing unit for smooth processing.
- Reporting to Area Head.
- Branches Handled ( Badlapur/ Ambernath / Kalyan / Dombivali / Mulund / Powai/ Dadar / Parel / Grant road / Mohammed Ali Road / Charni Road / Govandi / Chembur)
- Worked with HDFC BANK LTD (FROM MAY 07- OCTOBER 2016)
- Current Account Manager ( 2007 – 2013 )
- Relationship Manager (2013 to 2015 )
- Assistance Branch Manager ( 2015 to 2016 )
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
SALES MANAGER
ING Vysya Bank Ltd
Mumbai
05.2006 - 05.2007
- Responsible to achieve current account number and Value for branches.
- Handled Team size of 10 Executives of branches.
- Motivating and training sales team for achieving the desired targets in present time standards.
- Generating leads for asset product like (credit card / loans/investments).
- Managing Relationship with Branch Banking and processing unit for smooth processing.
- Reporting to Area Head & Branch manager.
- MIS Management.
- Worked in INGVYSYA BANK Ltd as SALES MANAGER. (FROM MAY 06-MAY 07)
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
SALES EXECUTIVE
ICICI BANK LTD
Mumbai
01.2004 - 03.2006
- Responsible to maintain Relationship with Corporate Clients ( Jindal Steel limited / Essel Propack / ASB International / MICR Electronic ( Onida Co. ) / Coca Cola / Wimco limited / KDMT / ICICI Prudential
- Responsible to Generate salary account business from existing Corporate
- Responsible to bring New Corporate Salary account relationship for two branches
- Imparting training to the MRE for achieving the desired targets within present time standards.
- Generating leads for asset product like (credit card /loans/investments).
- Building healthy relationship with the branch banking for smooth functioning
- Worked in ICICI BANK LTD as SALES EXECUTIVE . (FROM JAN 04-MARCH 06)
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
MBA - Marketing
Institute of Technology & Management
MumbaiDiploma - Customer Relation Management
Lawkim Institute of Management
MumbaiSkills
Operations management
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- There is no attrition of employees in 3 years.
- Got promoted from Sr. Manager to Asst. Vice Precident for exemplary performance and recognition for handling the largest account in the company.
- Successfully closed an average of 40 Crores amount of loans per year.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Taken a branch with a book size of 30 Crores & enhanced it to 70 crores in a span of 3 years.
Timeline
Branch Head
AXIS BANK LIMITED
01.2020 - Current
Branch Manager
SURYODAY SMALL FINANCE BANK LIMITED
12.2016 - 12.2019
Assistance Branch Manager / Relationship Manager / Current Account Sales Manager
HDFC BANK LTD
05.2007 - 10.2016
SALES MANAGER
ING Vysya Bank Ltd
05.2006 - 05.2007
SALES EXECUTIVE
ICICI BANK LTD
01.2004 - 03.2006
MBA - Marketing
Institute of Technology & Management
Diploma - Customer Relation Management
Lawkim Institute of Management
Brief Overview
- Over EIGHTEEN year of experience in the area of Direct Sales & Marketing, Team handling and Relationship Management of Retail Branch Banking
- Presently working with AXIS BANK LIMITED as a Branch Manager.
- Worked with SURYODAY SMALL FINANCE BANK LIMITED as a Branch Manager
- Worked with HDFC BANK LTD as Assistance Branch Manager
- Worked with INGVYSYA BANK Ltd as Sales Manager.
- Worked with ICICI BANK LTD as a Sales Executive
- Proficient at customer relationship building, imparting training to the team members with a view of achieving the predefined targets enhanced the business value by customer satisfaction, excellent negotiation interpersonal and communication skills.