Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
NIKITA GULATI

NIKITA GULATI

KOLKATA

Summary

Highly proficient Sales Manager with over 6 years of exceptional performance in directing sales teams in B2B & B2C. Proficient in building relationships, forming sales strategies and driving result-oriented campaigns. Accomplishment includes launching of new campaigns, securing large contracts, dramatically boosting user retention rates and nurturing new hires into highly effective performers. Driven by a keen interest in education and innovation with a constant aim to deliver quality and value.

Overview

7
7
years of professional experience

Work History

ASSOCIATE SENIOR MANAGER , INSIDE SALES

THINK & LEARN PVT LTD
KOLKATA
09.2022 - 01.2024
  • Spearheaded revenue growth for Rajasthan and Kolkata regions, resulting in a 25% increase in sales and a 15% improvement in customer satisfaction scores.
  • Managed a team of 20-40 within the sales department & monthly sales of 40-50L
  • Collaborated with senior management to establish a positive and competitive culture, resulting in efficient team collaboration and a 10% improvement in overall team performance and a 35% improvement in employee retention.
  • Tracked the Associates Performance via CRM on Hourly , daily , weekly and monthly basis and take daily performance reviews of managers and provide constructive feedback for Inside Sales Process.

ASSOCIATE SENIOR MANAGER , TRAINING

THINK & LEARN PVT LTD
JAIPUR
11.2021 - 09.2022
  • Developed a sales training module to train 200+ trainees over the period of 6 months and ensured 45% trainee to associate conversion resulting in scale up in Rajasthan.
  • Arranged weekly reviews of 10 managers by providing a better feedback implementation in training methods resulting in 10% increase in trainee to associate conversion.
  • Co-ordinated with fin-tech,supply chain and sales operation teams on a regular basis to ensure 85% plus confirmations on an average for 300+ orders over the period of 5 months.

BUSINESS DEVELOPMENT MANAGER

THINK & LEARN PVT LTD
KOLKATA
02.2021 - 10.2021
  • Led team of 14+ direct sales associates to generate B2C revenue of 3 Crores in 10 months,securing top ranks among 100 sales managers nationally.
  • Increased the weekly average visits from 5 to 7.2, leading to an increase in overall weekly orders from 14 to 28.
  • Collaborated with cross-functional teams to align sales strategies with marketing campaigns, resulting in a 15% growth in customer acquisition in newly launch of Osmo kits for K3 segment and exceeding quarterly revenue goals.

BUSINESS DEVELOPMENT TRAINING MANAGER

THINK & LEARN PVT LTD
KOLKATA
07.2020 - 02.2021
  • Trained a team of 20 monthly to optimize sales conversion.
  • Planned and co-ordinated 40+ training sessions for 150+ employees across 3 major offices -Ranchi , Patna, Kolkata.
  • Trained and mentored incoming sales recruits, achieving a monthly conversion rate of 50% to permanent sales positions; facilitated seamless integration into the sales team.
  • Executed compelling product demos and sales pitches,resulting in a 15% increase in customer acquisition.

ASSISTANT MANAGER B2B

THINK & LEARN PVT LTD
KOLKATA
02.2019 - 07.2020
  • Pioneered the setup of BYJU'S Learning TV in East region, driving from inception and overseeing operation.
  • Derived leads from partnered schools and achieved revenue growth through lead generation & enrollment in BYJU'S Learning programs, while managing 15 schools.
  • Streamlined B2B and B2C sales operations by crafting compelling proposals & emails,conducting business development activities with prospective clients; resulting in an increment in lead conversion and 5L monthly.

BUSINESS DEVELOPMENT ASSOCIATE

THINK & LEARN PVT LTD
KOLKATA
06.2018 - 01.2019
  • Drove sales of 20L+ in 6 months, securing promotion to Assistant Manager, Promoted within 6 months due to strong performance and organizational impact ahead of schedule by 6 months.
  • Upgraded cold calling initiatives to engage with potential customers, recording 100+ daily cold calls that resulted in 10 new qualified prospects.
  • Streamlined post-sales processes, resolving customer issues and reducing cancellations through efficient post-sales communication system,resulting in refund less than 2% in 6 months.

SENIOR SALES MANAGER

ZOMATO
KOLKATA
04.2017 - 02.2018
  • Executed comprehensive client acquisition and management of 20 clients in Kolkata, overseeing all aspects of client relationships including pitching, negotiation, contracting, invoicing, result-tracking, and troubleshooting for key accounts.
  • Examined and assessed Zomato Ad footprints of existing and prospective clients,to help the Restaurant increase ROI and a surge in footfall.
  • Implemented a groundbreaking Clicks Based Advertisement Model, resulting in a substantial increase in up-selling to major clients primarily in Kolkata.

MARKETING EXECUTIVE

PROPERTYHUBS.COM
KOLKATA
08.2016 - 02.2017
  • Collaborated with prominent contractors and builders in Kolkata to establish a comprehensive database of properties sold, resulting an increase in market intelligence and informed decision-making for future projects.
  • Planned strategic meetings with interior designers, enlisting onboarded designers as valued partners and expanding the company's network of professionals.

Education

MASTER OF COMMERCE -

ST. XAVIER'S COLLEGE (AUTONOMOUS)
01.2017

BACHELOR -

J.D. BIRLA INSTITUTE, JADAVPUR UNIVERSITY
01.2014

UNDERGRADUATE -

G.D BIRLA CENTRE FOR EDUCATION
01.2011

ICSE -

OUR LADY QUEEN OF THE MISSION SCHOOL

Skills

  • Business Development
  • Sales Training
  • Business To Business
  • Closing (Sales)
  • Cold Calling
  • Presentations
  • Management
  • Sales
  • Sales Operations
  • Client Acquisition And Retention
  • Cross-Functional Communication

Languages

  • English
  • Hindi
  • Bengali

Websites

Timeline

ASSOCIATE SENIOR MANAGER , INSIDE SALES

THINK & LEARN PVT LTD
09.2022 - 01.2024

ASSOCIATE SENIOR MANAGER , TRAINING

THINK & LEARN PVT LTD
11.2021 - 09.2022

BUSINESS DEVELOPMENT MANAGER

THINK & LEARN PVT LTD
02.2021 - 10.2021

BUSINESS DEVELOPMENT TRAINING MANAGER

THINK & LEARN PVT LTD
07.2020 - 02.2021

ASSISTANT MANAGER B2B

THINK & LEARN PVT LTD
02.2019 - 07.2020

BUSINESS DEVELOPMENT ASSOCIATE

THINK & LEARN PVT LTD
06.2018 - 01.2019

SENIOR SALES MANAGER

ZOMATO
04.2017 - 02.2018

MARKETING EXECUTIVE

PROPERTYHUBS.COM
08.2016 - 02.2017

MASTER OF COMMERCE -

ST. XAVIER'S COLLEGE (AUTONOMOUS)

BACHELOR -

J.D. BIRLA INSTITUTE, JADAVPUR UNIVERSITY

UNDERGRADUATE -

G.D BIRLA CENTRE FOR EDUCATION

ICSE -

OUR LADY QUEEN OF THE MISSION SCHOOL

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