Nilanjan Sen
Senior Analyst
New Delhi
Summary
As a Senior Analyst at American Express, my focus is on enhancing the integrity of credit card services through rigorous internal audits and effective escalation handling. Our team's dedication to quality and efficiency recently earned us the Q3 – 2022 Tribute Award, a testament to our commitment to excellence and customer satisfaction.
Holding a Bachelor of Commerce from St. Xavier's College of Management & Technology grounds my approach in strong business acumen. With specialized skills in problem-solving and communication, I am driven to streamline processes and deliver exceptional value to both our customers and organization.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Senior Analyst
American Express India Pvt. Ltd.
05.2021 - Current
- Conducted AML Risk Rating screening for over 15000 Corporate profiles.
- Performed Customer Due Diligence and enhanced due diligence for EMEA market.
- Conducted transaction monitoring for SBS clients in EMEA market.
- Implemented quality assurance measures that significantly reduced error rates in proactive CBR process for EMEA market.
- Managed reporting, volume allocation, and uploads, and maintained team's productivity tracker.
- Performed root-cause analysis of recurring issues and implemented targeted process improvements to minimize repeat occurrences.
- Boosted team productivity by introducing new training programs and performance evaluation metrics.
Online Marketing Analyst
Cognizant Technologies Solutions
04.2019 - 01.2021
- Responsible for providing resolution or alternatives to Frontline team via chat or emails with their Customer concerns about their listing on Google Business Profile.
- Responsible for resolving bugs that impacted large number of customers across globe.
- Helped customers with Search Engine Optimization to increase their listing visibility on maps.
Education
B.com (Hons.) - Commerce
St.Xavier's College, Patna
Patna, India 04.2001 -
Skills
Transaction Monitoring
Risk Assessment
Enhanced Due diligence
Customer Due Diligence
Conflict Resolution
Reporting and Productivity Analysis
Microsoft Excel
PowerPoint Presentation
Certification
GDPR Compliance : Essential Training
Timeline
AML - KYC AND CUSTOMER DUE DELIGIENCE
03-2024
GDPR Compliance : Essential Training
08-2022
Senior Analyst
American Express India Pvt. Ltd.
05.2021 - Current
Online Marketing Analyst
Cognizant Technologies Solutions
04.2019 - 01.2021
B.com (Hons.) - Commerce
St.Xavier's College, Patna
04.2001 -
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