Nilesh Ompal Kagda
Mumbai
Summary
Dynamic Branch Operation Manager with extensive experience at Axis Bank, adept at enhancing operational efficiency and customer satisfaction. Proven track record in coaching teams and implementing effective policies. Proficient in MS Office and recognized as a dedicated team facilitator, driving success through strategic cross-selling and compliance management.
Overview
9
9
years of professional experience
Work History
Branch Operation Manager
Axis Bank
11.2024 - Current
- Developing and implementing operational policies and procedures to ensure efficient and effective operations.
- Improving systems, processes, and best practices.
- Managing day-to-day operations as well as the operations team and operations department.
- Ensuring that organizational processes remain legally compliant with regulations and standards.
- Maintaining and enforcing health and safety guidelines.
- Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
- Developing ways to increase the quality of customer service and increase customer satisfaction.
Branch Operation Manager
Equitas Small Finance Bank
01.2023 - 09.2024
- Developing and implementing operational policies and procedures to ensure efficient and effective operations.
- Improving systems, processes, and best practices.
- Managing day-to-day operations as well as the operations team and operations department.
- Ensuring that organizational processes remain legally compliant with regulations and standards.
- Maintaining and enforcing health and safety guidelines.
- Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
- Developing ways to increase the quality of customer service and increase customer satisfaction.
Deputy Manager
Axis Bank Ltd.
05.2016 - 12.2022
- Ensured service level agreements are met and the ongoing customer relationships are successfully managed with no customer complaints.
- Handling of day to day operations at the branch by driving the service levels.
- Ensured end to end resolution of all Customer interactions in order to maintain the relationship, thus generating references.
- Effective Customer handling and management on front desk operations.
- Ensuring 100 % customer contractibility and thus monitoring customer satisfaction with regards to service provided and returns generated.
- Handled Inward and outward clearing at the branch.
- Managed the cash custody as one of the custodian for 2 years.
- Effectively Cross selling of bank products i.e Life insurance, General insurance, Mutual Funds for Revenue generation.
- Recommending strategies to clients to achieve their financial objectives with regards to Asset (Home loan, Personal loan and Car loan) and liability products (Mutual funds, Insurance, on line trading account, PMS and other structured and unstructured products.
- Implementing competent strategies with a view to penetrate new Current as well as Saving accounts & expand existing ones for wide range of banking products & services.
- Handled Demat Accounts (transfer of shares, opening Demat accounts, dematerializing shares).
- Handling of Locker (Allotment of new locker & recovery of Locker rent.)
- Properly handling and keeping records of Branch documents (Like licences, Service Agreements, Overdraft Docsetc.) and reporting to Operations Manager.
- Resolving all audit related issues and compliance of the audit reports.
- Preparation of all types of returns fortnightly, monthly, quarterly etc.
- Responsible for all quality parameters and TAT of all types of transactions of the branch.
- Responsible for achieving targets of cross selling allotted to branch in Life Insurance, General insurance and all asset products.
Education
B.Com -
Mumbai University
01.2014
H.S.C -
SIWS College Bandra West
01.2011
S.S.C -
N.K.E.S High School
01.2009
PGDB+ (Post Graduation Diploma Course In Banking Plus) -
AIIM EduSys Pvt. Ltd.
Skills
- Knowledge of Windows
- MS Office
- Willingness to work
- Team facilitator
- Hard worker
Languages
- English
- Hindi
- Marathi
Extracurricular Activities
Participated in various cultural events in College Participated in various interschool competitions
Hobbies and Interests
- Reading book and newspaper
- Playing Cricket
- Listening Music
Projects
NON BANKING FINANCIAL COMPANIES INSURANCE AS AN INVESTMENT
Disclaimer
I consider myself familiar with Analysis, Decision Making & Working Discipline Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
Date of Birth: 04/14/93
Additional Qualification
PGDB+, AIIM EduSys Pvt. Ltd.
Timeline
Branch Operation Manager
Axis Bank
11.2024 - Current
Branch Operation Manager
Equitas Small Finance Bank
01.2023 - 09.2024
Deputy Manager
Axis Bank Ltd.
05.2016 - 12.2022
B.Com -
Mumbai University
H.S.C -
SIWS College Bandra West
S.S.C -
N.K.E.S High School
PGDB+ (Post Graduation Diploma Course In Banking Plus) -
AIIM EduSys Pvt. Ltd.
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