Nimish Chauhan
New Delhi
Summary
Results-oriented support engineer with exceptional problem-solving and critical thinking abilities, coupled with meticulous attention to detail and a methodical approach. Skilled at approaching challenges from unconventional angles to devise innovative solutions. Continuously acknowledged by superiors and colleagues for extensive knowledge and expertise in the field.
Overview
7
7
years of professional experience
Work History
Support Engineer (premier) Technical Advisor level 4
Sherweb
07.2024 - Current
- I owned, troubleshooted, and resolved complex technical issues faced by our Microsoft Premier customers related to Intune MDM, MAM and Microsoft Entra.
- I handled Microsoft's most technically complex or politically sensitive situations.
- I collaborated with Intune engineering and operations teams to identify the right resources ensuring that the appropriate groups are engaged to resolve customer issues within SLA.
Support Engineer (premier) Technical Advisor level 1
Concentrix
12.2022 - 06.2024
- I focused on support workflow adjustments for Intune previews (equivalent to Beta in on-premises environments.
- Identified required tools, cloud access, training, processes, or capabilities, I assessed issues in very less time.
- I owned escalated issues and manage account-aligned customer incidents.
- I identified and removed barriers, ensuring a smooth resolution process.
Clearance support agent (CSA)
DHL Express
12.2021 - 10.2022
- Manage all clearance operations of courier and cargo shipment, manage outgoing mail, check, sort and forward emails, answer all the customers' questions and address their complaints, Answer all incoming calls, having all understanding of documents, invoice and AWB(Air way bill) and forward them as per customs rules
- A full understanding of SCM, NPTS, and GI
- Professional Work Ethic
- Proficient in Microsoft Word and Excel
- Customer Service Experience
Freelancer Support
Weblink.In Pvt.Ltd.
09.2021 - 11.2021
- Attend all calls from Exporterindia.com handle and authorized to sell products only to platinum membership – 1 year
Front Desk Officer
Underwud Pvt. Ltd.
02.2020 - 05.2021
- Managing overall backend operation included preparing and managing outgoing mail, Check, sort and forward emails, answer all the customers' questions and address their complaints, Answer all incoming calls, redirect them when needed, Receive letters, packages and send them to appropriate destination, Greet, communicate with and welcome guests
Volunteer
PRITHAK FOUNDATION
01.2018 - 12.2020
- Teaching basic English and computer skills to underprivileged children
Education
Bachelor in Computer Application -
Punjab Technical University
01-2016
Skills
- Win32 app deployment and troubleshooting
- Experience in creating managed installers to facilitate smooth application deployment and updates
- Experience in managing Windows Server environments
- BitLocker Implementation:
Proficiency in implementing BitLocker Drive Encryption to secure data on Windows devices and prevent unauthorized access - Windows Update Optimization:
Skill in optimizing Windows Update settings and schedules to minimize disruption and ensure timely updates for enhanced system performance - AppLocker Configuration:
Expertise in configuring AppLocker to control and restrict application access, enhancing security and preventing unauthorized software execution
- Device Profile Management
- Escalation Management
- MDM enrollment for IOS/Android/Windows
- Autopilot Enrollment
- SCEP, PKCS certificate
Hobbies
- Amateur chef who has cooked multiple dishes of different cuisines.
- Love to sing to relax my mind.
- I like being physically fit.
Languages
Hindi
English
Bilingual or Proficient (C2)
DECLARATION
- I hereby declare that the information provided in my resume is true, complete, and accurate to the best of my knowledge. I understand that any false statements or omissions may result in disqualification from employment opportunities. I also authorize the verification of the information provided and consent to any necessary background checks.
Signature
Nimish Chauhan
Timeline
Support Engineer (premier) Technical Advisor level 4
Sherweb
07.2024 - Current
Support Engineer (premier) Technical Advisor level 1
Concentrix
12.2022 - 06.2024
Clearance support agent (CSA)
DHL Express
12.2021 - 10.2022
Freelancer Support
Weblink.In Pvt.Ltd.
09.2021 - 11.2021
Front Desk Officer
Underwud Pvt. Ltd.
02.2020 - 05.2021
Volunteer
PRITHAK FOUNDATION
01.2018 - 12.2020
Bachelor in Computer Application -
Punjab Technical University
Similar Profiles
PRIYANKA ThakurPRIYANKA Thakur
Ambassador at SherWebAmbassador at SherWeb
SHUBHAM SWARAJSHUBHAM SWARAJ
M365 Technical Support Specialist at SherWebM365 Technical Support Specialist at SherWeb
Ayush DograAyush Dogra
M365 Queue Manager at SherWebM365 Queue Manager at SherWeb
ANTHONY VASQUEZANTHONY VASQUEZ
Microsoft 365 Support Engineer at SherwebMicrosoft 365 Support Engineer at Sherweb
SIDDHARTH SHANKARSIDDHARTH SHANKAR
Subject Matter Expert-Back Office Executive at EXL Service Ltd.Subject Matter Expert-Back Office Executive at EXL Service Ltd.