Niraj Saxena

• Managing Network design for Upper North managing multiple facilities, Large, Non Large, Grocery, Hyperlocal, Myntra, FM and LM Managing Reliability, Cost, losses, speed and compliances.
• Key Skills Supply Chain and Transportation Management People Leadership Data Analysis, Vendor Management Problem Solving and Decision Making Stakeholder Management Planning and Execution Knowledge of tools

1. Network Operations Management: Manage end-to-end linehaul operations for the assigned cluster. Ensure timely movement of vehicles between hubs, sort centers, and fulfillment centers. Monitor adherence to dispatch schedules and transit timelines.

2. Service Level Performance Drive achievement of key metrics such as: On-Time Dispatch (OTD) On-Time Arrival (OTA) Vehicle utilization Transit ageing Cost per shipment Network productivity

3. Team Management: Lead and mentor city managers, hub managers, and operations executives. Conduct regular reviews and performance discussions. Ensure adequate manpower planning and deployment.

4. Vendor and Transporter Management Manage relationships with transport vendors. Negotiate and optimize transportation capacity. Ensure vendor compliance with service and safety standards.

5. Capacity Planning Forecast shipment volumes. Plan vehicle requirements during peak and lean periods. Ensure sufficient capacity during sales events and festive seasons.

6. Cost Optimization Identify opportunities to reduce transportation costs. Improve vehicle fill rates and route efficiency. Monitor budget adherence and operational expenses.

7. Stakeholder Coordination Work closely with: Central Linehaul Team Fulfillment Centers (FCs) Sortation Centers Last Mile teams Finance, HR, and Procurement teams Resolve escalations impacting network performance.

8. Process Improvement Implement process standardization across the cluster. Drive continuous improvement initiatives using data analysis. Introduce best practices to improve efficiency and reduce defects.

9. Compliance and Safety Ensure adherence to company policies, transport regulations, and safety norms. Monitor accident cases, claims, and vehicle documentation compliance.

10. Reporting and Analytics Prepare daily, weekly, and monthly performance reports. Analyze trends, identify bottlenecks, and take corrective actions. Present cluster performance reviews to senior leadership.

• Handling retail DC operations, supporting multi-city store networks.
• Leading fulfillment center and end-to-end distribution operations for retail deliveries.
• Managing warehouse operations, inventory flow, order processing, dispatches, and last-mile delivery performance.
• Ensuring on-time delivery, service quality, and cost efficiency across the network.
• Coordinating with the brands, suppliers, transporters, vendors, and internal stakeholders to meet business SLA.
• Driving process improvements and operational controls to enhance customer experience.
• Managing omni-channel supply chain (stores, online, B2B, and institutional business).
• Ensuring high inventory accuracy, SLA compliance, and audit readiness.
• End-to-end management of DC operations, including inbound, outbound, storage, picking, packing, dispatch, logistics, and delivery operations.
• Handling a high volume with a focus on accuracy, speed, and service level adherence.
• Managed a team of over 100 warehouse staff, including 3PL manpower.
• Implemented WMS (Blue Yonder) successfully in the DC, resulting in improved productivity and reduced operational costs.
• Ensured inventory accuracy above 99% through cycle counts and audits.
• Coordination with transporters and last-mile delivery teams to ensure on-time delivery.
• Worked closely with the business, planning, merchandising, and retail teams to meet business requirements.
• Ensured compliance with safety standards, SOPs, and internal/external audits.

• Successfully managed a mega gateway operation (600,000 sq. ft.).
• End-to-end responsibility of Gateway operations, including inbound, sortation, outbound, cross-dock, sorter, and linehaul coordination.
• Worked on improving shipment throughput and reducing bottlenecks during peak loads.
• Managed the warehouse with a very high daily volume across all the regions.
• Leading 3,000 personnel, including managers, associates, team leaders, executives, supervisors, and 3PL workforce.
• Managed 200,000 to 300,000 boxes and bags in a shift.
• Managed first, mid-mile operations, B2B and B2C pickups, and gateway handovers, ensuring SLA and TAT adherence.
• Driving operational excellence across sorting accuracy, dispatch velocity, and load optimization.
• Coordination with transporters, fleet partners, and the linehaul team for seamless movement.
• Ensuring compliance with safety, EHS, statutory norms, and internal audits.
• Monitored and improved KPIs: productivity, CPS, damages, mis-sort, mis-route, and on-time departure.
• Budget planning, cost control, and continuous productivity improvement initiatives.
• Implements process improvements to support peak operations (sales, events, and festive surge).

• Managed daily mother hub operations, including inbound receipts, sorting, cross-dock, and outbound dispatch.
• Coordinated middle-mile, linehaul movements, and ensuring on-time departures and arrivals.
• Supervised large operational teams, including leads, executives, supervisors, and 3PL manpower.
• Ensured strict adherence to Flipkart's SLA, TAT, and quality metrics.
• Monitored key KPIs such as throughput, mis-sort, mis-route, damages, load factor, and productivity.
• Worked closely with the Linehaul teams for vehicle arrangements, optimized vehicle utilization, and reduced delays.
• Implemented process improvements to enhance sorting accuracy and dispatch velocity.
• Ensured compliance with safety, SOPs, and audit requirements.
• Prepared MIS reports and shared operational performance with the senior management.
• Improved dispatched adherence and reduced bottlenecks during the big events/sale.
• Enhanced manpower productivity through better shift and roster planning.
• Contributed to stable mother hub performance during sale events and festive peaks.

• Oversaw comprehensive inbound supply chain operations for Hero MotoCorp Global Part Center.
• Managed inbound logistics functions for over 350 Tier 1 and Tier 2 suppliers, securing timely material pickup and uninterrupted plant operations.
• Manage and conduct milk runs, refining route planning, optimization, and vehicle scheduling for supplier pickup.
• Collaborated closely with suppliers, transporters, and plant stakeholders to secure JIT/JIS supply.
• Managed material receipt, reconciliation, and transfer to Hero MotoCorp part center.
• Managed aftermarket dispatch operations from the plant to distributors across India.
• Worked closely with transporters and 3PL partners to ensure on-time, damage-free deliveries.
• Managed and optimized SLA, TAT, fill rate, and metrics aligned with HMCL standards.
• Coordinated manpower hiring to ensure adequate staffing levels across teams.
• Designed shift planning systems to improve operational workflow.
• Enhanced productivity for plant and dispatch teams through targeted optimization measures.
• Coordinated with client stakeholders, suppliers, and the internal team and management to resolve operational issues and drive continuous improvements.
• Ensured compliance with safety, quality, and processes defined by the client and TVSLSL.
• Played a key role in peak demand planning and execution, ensuring an uninterrupted supply.
• Executed comprehensive billing operations, incorporating invoice validation, reconciliation, and on-time submission to HMCL.
• Tracked and regulated outstanding payments, securing timely clearance and maintaining financial compliance.
• Liaised with local unions, transport associations, and authorities to resolve access and movement challenges.
• Ensured cost efficiency and service reliability while operating in sensitive and restricted logistics zones.

• Managed end-to-end operations of the Mother Hub, ensuring smooth inbound, outbound, and cross-dock activities.
• Oversaw daily hub operations, including sorting, dispatch, line haul coordination, and last-mile connectivity.
• Led and supervised a team of delivery executives, supervisors, and hub staff to meet SLA and productivity targets.
• Monitored hub KPIs such as TAT, on-time dispatch, delivery success rate, and backlog clearance.
• Ensured adherence to Flipkart SOPs, safety standards, and compliance guidelines.
• Coordinated with regional teams, line-haul partners, and last-mile hubs to resolve operational bottlenecks.
• Managed manpower planning, shift allocation, attendance, and performance tracking.
• Handled exception management, including RTOs, delays, damages, and customer escalations.
• Maintained accurate MIS reports for daily, weekly, and monthly performance reviews.
• Implemented process improvements to reduce costs, improve efficiency, and enhance service quality.
• Ensured proper inventory control, reconciliation, and loss prevention within the hub.
• Trained new staff on operational processes, quality standards, and safety protocols.

• Oversaw first and last-mile operations, guaranteeing timely pickups and final deliveries.
• Controlled pickup planning, route optimization, delivery execution, and SLA adherence.
• Worked closely with the customer and the internal teams to ensure consistent service performance.
• Directed regional service quality for north region to ensure superior operational performance.
• Coordinated with the Hub heads, fleet LM teams, to resolve service issues and reduce delays.
• Acted as a key point of contact for service escalations and customer impact issues in the region.
• Implemented process and quality controls, leading to sustained service performance.
• Oversaw regional fleet operations and 3PL partners for both local and linehaul transportation.
• Managed billing, payments, and cost reconciliation with accuracy and control.
• Handled agreement renewals and revisions in line with business and compliance requirements.
• Implemented vehicle and load space optimization initiatives to improve utilization, and reduce operational costs.
• Conducted rate negotiations and maintained strong vendor relationships to ensure service quality and cost efficiency.
• Implemented fleet safety standards, compliance checks, vehicle audit checklist, and preventive maintenance programs to minimize incidents and downtime.
• Rolled out drivers' safety and training programs, including defensive driving, compliance awareness, and performance monitoring, to improve road safety and reduce violations.