Niranjana B
Bangalore
Summary
Skilled in streamlining distribution networks, leadership, planning, and problem solving to maximize productivity and profitability. Demonstrated success in partner management, accomplishing demanding objectives, motivating staff, and organizing resources. Experienced in leading cross-functional teams, fostering collaboration and driving sales to exceed targets.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Area Service Manager
Tata play Ltd
06.2024 - Current
- Team Management: Supervised and trained the proprietors/technicians of the Installation Service Providers and ensured compliance with company service standards
- Customer Satisfaction: Monitored and improved customer satisfaction by ensuring smooth service activities everyday across the assigned region to ensure timely and high-quality service and implementing feedback-driven improvements.
- Sales Growth: Boosted daily sales growth by upselling our products and enhanced Distributor's ROI by implementing targeted sales strategies
- Service KPI Monitoring: Tracked key metrics such as TAT (Turnaround Time), NPS (Net Promotor Count) & Escalations
- Inventory Management: Ensured optimal availability and usage of stocks/materials at service locations to minimize downtime.
- Vendor/Dealer Coordination: Coordinated with dealers, service partners, or third-party vendors for smooth service operations.
- Technical Support: Provided assistance in technical issue resolution.
Education
MBA - Marketing
Christ University
Bangalore 01-2024
Bachelor of Science - Information Technology
PSG
Coimbatore01-2020
Skills
- PowerPoint
- Excel
- Customer relationship building
- Performance management
- Market research
- Problem solving
- Team collaboration
- Project management
INTERNSHIP
Marketing intern at ITC Ltd in digital marketing in their Foods Division (05-06-24 to 20-07-24)
Completed Organizational Structural Training as an intern in ATS ELGI (18-04-22 to 18-05-22)
Certification
- B2B Sales
- Social Media Marketing
- Marketing Toolkit
PROJECT
- Social Concern Project at ANUBANDHA Charitable Trust (30 Hours)
Timeline
Area Service Manager
Tata play Ltd
06.2024 - Current
MBA - Marketing
Christ University
Bachelor of Science - Information Technology
PSG
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