Rajendar Sharma
Udaipur
Summary
Dynamic Area Service Manager with a proven track record at Royal Enfield, excelling in service management and process improvement. Expert in technical issue resolution and data analysis, driving customer satisfaction and profitability. Successfully established best practices, enhancing service delivery and operational efficiency across channel partners.
Overview
20
20
years of professional experience
Work History
Area Service Manager
Royal Enfield
05.2015 - 12.2025
- Developed strategic partnerships with key channel partners to expand market reach.
- Managed dealership operations, implementing scorecard practices to enhance service business.
- Analyzed partner performance metrics, identifying areas for improvement and growth.
- Established best practices for onboarding new channel partners to ensure successful integration.
- Monitored competitive activities, incorporating insights into channel program strategy development.
- Conducted profitability tracking and analyzed expenses reports for channel partners.
- Measured client satisfaction using feedback meetings and customer satisfaction index metrics.
- Oversaw extended warranty contract sales and customer retention campaigns to boost service business.
Territory Service Manager
Escorts Agri Machinery
01.2010 - 05.2015
- Managed territory service operation and ensured compliance with company standard
- Developed strong relationship with client to enhance customer satisfaction
- Implemented process improvement to streamline service delivery workflow
- Trained staff on best practices for providing excellent customer service experience
- EAM-Tractor division, product: tractor (35 hp to 60 hp range)
Fleet Manager
GVK-Group
03.2008 - 01.2010
- Keep fleet 24
- 7 operational as per contract & in assigned area with preventive service as well alternative arrangement
- Coordinate fleet scheduling and routing to optimize vehicle usage
- Managed maintenance schedule for vehicle to ensure compliance and safety
- Implemented tracking system to monitor fleet performance
- Reviewed fleet document and record to ensure accuracy of information
- Monitored fuel consumption of the vehicle in the fleet and identified area of improvement
- Collaborated with human resources to manage driver recruitment, training, and performance evaluation
- EMRI-Emergency Management & Research Institute, product: fleet of ambulances
Service Engineer
Mahindra and Mahindra
01.2007 - 01.2008
- Diagnosed technical issue and provided effective solution to client
- Communicated with customer to understand their service need and expectation
- Resolved customer service request within given time frame and promised time
- Responded quickly to emergency call from customer regarding technical issue
- FES-Farm Equipment Sector - Tractor Division, product: tractor (30 hp to 50 hp range)
Service Engineer
Rajasthan Diesel Sales and Service
09.2005 - 02.2007
- Installed and maintained equipment to ensure optimal performance and reliability
- Diagnosed technical issue and provided effective solution to client
- Managed inventory of tools and replacement part for efficient operation
- Installed, configured and commissioned new customer equipment according to specification
- Performed preventive maintenance of customer system as per schedule
- Efficiently executed shutdown for planned maintenance
- Authorized dealership of Cummins diesel sales and service Pune, product: diesel generator set & diesel engine (30kva to 1250kva range)
Education
B.E - mechanical engineering
Govt Engineering College Ajmer
Ajmer, Rajasthan07-2005
Diploma - mechanical engineering
Govt Polytechnic College
Jodhpur, Rajasthan07-2002
Skills
- Service management
- Process adherence and improvement
- Technical issue resolution
- Cross-functional collaboration
- Satisfaction strategies
- Data analysis
- Revenue generation focus
- Profitability analysis
- Performance tracking
- MS Word
- Excel
- Google Sheets
- PowerPoint
- Business tracking
- Analysis
- MIS
Training Programs
- OJT About Product & Business Process, CDSS Pune, 06 months
- About Alternator Aggregates, Stamford Ahmednagar, 01 week
- Tractor Aggregates & Assembly, M&M Nagpur, 01 month
- Tractor Aggregates Service & Agriculture Implement Uses, Escorts Limited, 02 months
- Motorcycle Aggregates & Petrol Engine, Royal Enfield, 01 month
Hobbies and Interests
- Playing badminton
- Listening music
Personal Information
- Passport Number: Valid Indian passport
- Father's Name: Late Shanti Lal
- Nationality: Indian
- Driving License: LMV
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Timeline
Area Service Manager
Royal Enfield
05.2015 - 12.2025
Territory Service Manager
Escorts Agri Machinery
01.2010 - 05.2015
Fleet Manager
GVK-Group
03.2008 - 01.2010
Service Engineer
Mahindra and Mahindra
01.2007 - 01.2008
Service Engineer
Rajasthan Diesel Sales and Service
09.2005 - 02.2007
B.E - mechanical engineering
Govt Engineering College Ajmer
Diploma - mechanical engineering
Govt Polytechnic College