Niranjini Valarmathi Shankar
Chennai
Summary
To be associated with a progressive organization in order to develop my skills as a professional and reach the objectives of the organization. To have a practical knowledge and all-round experience in the field of operations to make myself and the organization successful.
Having 8 years of experience in Banking/Financial services and its operations, Client Handling & Trade Finance with a strong visual sense, excellent writing skills, and the ability to translate and design concepts across all organizational levels. Driven Lead Associate with excellent task prioritization and customer service skills. Knowledgeable team player with experience. Results-driven Lead Associate with substantial background in managing teams, driving sales growth, and enhancing customer satisfaction. Proven skills in strategic planning, project management, and budgeting. Demonstrated ability to foster strong relationships with clients and stakeholders. Consistently exceeded performance goals in past roles through innovative strategies and team collaboration.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Lead Associate
WNS (Capegemini)
Chennai
04.2025 - Current
- Led issuance team to achieve timely document delivery for clients.
- Oversaw document check team for UAE clients to ensure compliance and accuracy.
- Scrutinized documents for compliance with UCP 600 and ISBP standards.
- Processed refusal messages via SWIFT to provide timely transaction updates.
- preparing various reports for day end activities
Senior Associate
HSBC
Chennai
05.2018 - 09.2024
- Scrutinized documents for compliance with UCP 600 and ISBP standards.
- Reviewed documentation for letters of credit and guarantees to ensure accuracy.
- Initiated document checks upon receipt from exporter bank, including endorsement of bills of lading.
- Prepared cover sheets for confirmed documents before submission to issuing banks.
- Completed lodgements for all transactions and sent SWIFT messages to corresponding banks.
- Conducted world checks on all third parties in associated documentation.
- Supported business automation efforts in document checking processes.
- Provided suggestions for application improvements to enhance functionality.
Admin officer
IDP Education limited
03.2017 - 03.2018
- Worked as Admin officer and part of recruitment team in International education for our Students.
- Who are willing to pursue their education in abroad.
- Book travel arrangements, submit and reconcile expense reports.
- Maintain supply inventory by checking stock to determine inventory level anticipating needed supplies.
Senior Customer Service Executive
HSBC Electronic data Pvt. Ltd
12.2006 - 11.2013
- Handled credit cards and banking customer queries.
- Worked as part of centralized complaints team provided.
- End to end solution for hsbc customers.
Education
B. Sc - Zoology
Ethiraj College
Chennai01-2004
Skills
- Document Checking
- Worked in Document checking automation using AI as per trade guidelines like UCP,ISBP etc in the tool called traydstream platform
- Guarantees
- Issuance
- Collections
- Team Handling
- Quality checking of valid and invalid discrepancies in checker stage as per ucp 600,isbp and lc terms and conditions
- Handled multiple products like MT700,MT707MT710,Import LC Scrutiny and Export LC Scrutiny
- Tested the LC and documents in the UAT environment
- Handled multiple regions like Hongkong,Vietnam,Srilanka,Singapore,Indiaand Uae
- Handling client calls
- Preparation of various reports like MIS and EOD reports
- Involvement of other management activities,employee engagement etc
- Handled client calls and escalations on weekly and monthly basis
Certification
- CDCS (Pursuing)
Disclaimer
I do hereby declare that all the above furnished information is true to the best of my Knowledge.
Personal Traits
- Passionate in learning new things
- Adaptive in nature
- Good team player and Self-motivated
- Ability to build up Trust rapidly in a Team
Timeline
Lead Associate
WNS (Capegemini)
04.2025 - Current
Senior Associate
HSBC
05.2018 - 09.2024
Admin officer
IDP Education limited
03.2017 - 03.2018
Senior Customer Service Executive
HSBC Electronic data Pvt. Ltd
12.2006 - 11.2013
B. Sc - Zoology
Ethiraj College