Nirbhay Tripathi

• Proven ability to learn quickly and adapt to new situations.
• Apprise customer on new products / service offerings and generate business.
• Analyze market trends and formulate selling & marketing strategies..
• Understand client needs and expectations provide solutions accordingly to drive sales, augment turnover and achieve desired target.
• Ensure consistent, profitable growth in sales revenue through positive planning, deployment and management.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Maintain adequate manpower in field and office through internal transfer / promotion / hiring.
• Periodically measure employee performance and coach / motivate employee to perform better.
• Resolve / highlight employee issues and take decisive actions on non - performers.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Create and execute monthly / weekly preventive maintenance (PM) plan and minimize breakdown (BD) calls.
• Study the field failure report and implement strategies to ensure high equipment availability.
• Ensure that revenue targets for installation / commissioning are met on a monthly basis.
• Track the progress of projects and update customer and internal stakeholders.
• Execute quality job by vendor so that acceptance testing (AT) is done smoothly
• SD-WAN router deployment and configuration for IOCL and UPPCL sites for RJIO
• Solar Feasibility survey and report submission for remote sites of Telecom Cell Sites.
• Meet regular customer and update him about field operations.
• Share details on KPIs, customer value report, call analysis report, etc with customer.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Interact with client on technical and commercial issues.
• Over achieve target of company's objectives.
• Ensure statutory compliance and facilitate audits at the circle level.
• Review overall MIS for each function at cluster / zonal level; provide status report to the circle head on timely basis.
• Participate in project & services review meeting for evaluating progress.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Drive core projects like quality check of new build & upgrade sites including civil, mechanical and electrical part by quality audit agencies.
• Verify bill measurement as per BOQ of NB, UG, and energy & safety projects TSP's.
• Manage additional end to end responsibility of P1 vulcan project (Maintenance / replacement / upgrades / safety compliance of electrical, mechanical & civil parts of all sites).
• Work on special projects to make all BSC sites of Vodafone & Idea to P1 certified.
• Major fire incident RCA and report submission.
• Monthly governance with respective TSP's and quality agencies to maintain FTR target.
• Time - to - time additional quality projects completion such as energy saving projects like LCU bypass, FCU & ID - OD FCU conversion, VRLA + battery bank installation.

Noteworthy Accomplishments:-

Best PE (Process Excellence) YB Project for Development of Muskan I - soft changeover for utilization of single phase in Q2, 2015-16.

The Growth Path
Jan-09 to Dec-11 Cluster Lead Engineer
Aug-07-Dec-08 Senior Service Engineer

• Interact with client on technical and commercial issues
• Over achieve the target of company's objectives
• Handle escalations and ensure resolution is provided within defined SLA's for circle to ensure customer delight
• Ensure statutory compliance and facilitate audits at the circle level
• Implemented strategies to increase customer service satisfaction ratings.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.