Nishamani Sahoo
Hyderabad
Summary
Dynamic and results-oriented professional with a strong background in relationship management, now transitioning to Technology Group with a focus on leveraging Core Banking systems, and Digital Banking Platforms to drive operational efficiency, customer satisfaction, and technology-driven transformation. Proficient in building and maintaining long-term client relationships, with a deep understanding of banking products and services, market trends, and regulatory standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Manager II
ICICI Bank
04.2025 - Current
- Managed a portfolio worth ₹450 Cr across deposits and investments by offering products based on customer needs.
- Generated revenue worth 1 crore approx. through assets, lending and fee products.
- Expanded the customer base through referrals from existing customers and generated new business to achieve defined targets in terms of increasing customer book, volumes, and revenue from the segment.
- Handled operational issues related to banking platforms in collaboration with backend support teams.
Deputy Manager I
ICICI Bank
04.2023 - 03.2025
- Initiated and led a successful digital sales campaign resulting in a 12% increase in personal loan book value.
- Engaged with customers to enrich the relationships and garner higher wallet share of the client through a 360-degree banking approach to achieve a 10% lead conversion ratio.
- Increased cross-selling rates by 10% by coaching new joiners on relationship-building techniques with longstanding clients.
Assistant Manager
ICICI Bank
12.2020 - 03.2023
- Provided Multi layered services by using AI Based customized solution through real time resolution that led to 15% reduction in escalations.
- Retained customers and improved the Net Promoter Score to 76% through impeccable service quality.
- Ensured full compliance with regulatory guidelines while engaging with customers and addressing their banking needs.
Education
Master of Business Administration (MBA) - Agribusiness Management
Department of Agribusiness Management, CPGS, OUAT
08.2019
Bachelor of Commerce (B. Com) - undefined
Ramadevi Women's Autonomous College
07.2016
Skills
- Business Analysis
- Data Analysis (Excel, SQL)
- Data Visualization (Power BI, Tableau)
- Core Banking Solutions (Finacle)
- Digital Banking Platforms
- Stakeholder Collaboration
Certification
- Google Data Analytics - Coursera
- AMFI Certification - National Institute of Securities Markets (NISM)
- Certification Examination for Corporate Agents - Insurance Institute of India
Additional Information
- Completed the Post Graduate Diploma in Computer Application (PGDCA) from City Computer Education, affiliated with Association of Computer Education & Training, in 2015-16.
- Attended professional workshops on Relationship Building, Anti-Money Laundering, and Corporate banking.
- 1 of the 2 students in the school to be awarded the National Means Cum-Merit Scholarship Scheme (NMMSS) in 2008-09.
- Hobbies: Traveling, Crafting, and Cooking.
Timeline
Deputy Manager II
ICICI Bank
04.2025 - Current
Deputy Manager I
ICICI Bank
04.2023 - 03.2025
Assistant Manager
ICICI Bank
12.2020 - 03.2023
Bachelor of Commerce (B. Com) - undefined
Ramadevi Women's Autonomous College
Master of Business Administration (MBA) - Agribusiness Management
Department of Agribusiness Management, CPGS, OUAT
Similar Profiles
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
Poovizhi VenkatesanPoovizhi Venkatesan
Assistant Manager at ICICI BankAssistant Manager at ICICI Bank
ABINASH DEKAABINASH DEKA
Relationship Manager at ICICI BankRelationship Manager at ICICI Bank
ARUSHI PORWALARUSHI PORWAL
Deputy Manager at ICICI BANKDeputy Manager at ICICI BANK
UGENDER REDDY MUTHIREDDYUGENDER REDDY MUTHIREDDY
IT Ops and Security Consultant at DCS PharmaIT Ops and Security Consultant at DCS Pharma