Vanshika singh
Agra
Summary
Accomplished, motivated professional business analyst with 2.5+ years of experience in requirements gathering, Customer service with 75Cr. portfolio in ICICI Bank and certified Scrum Master by Scrum Alliance. Skilled at managing multiple projects simultaneously from beginning to end and Expertise in project management, stakeholder engagement, and communication ensures that projects are completed on time, within budget, and to the highest quality standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Manager II
ICICI BANK
Pune
12.2021 - Current
- Collaborating with IT teams to implement new banking systems or enhance existing ones, ensuring alignment with business objectives.
- Developed comprehensive business requirement documents (BRDs), including process flows ensure clear communication and alignment across project teams.
- Work with cross-functional teams to implement process improvements and system enhancements, resulting in a 10% (approx) increase in productivity.
- Responsible for zonal data analysis – driving targeted numbers for the zone and keeping track of regional progress, providing enablers to regions to achieve their targeted numbers, coordinating with various cross-functional (product teams) teams to optimize business processes and improve efficiency, and providing inputs related to business growth for the regions.
- Provided training and mentorship to junior bankers and support staff, fostering a culture of continuous learning and professional development.
- Participate in user acceptance testing (UAT) and provide support during system implementations and upgrades, ensuring seamless transition and user adoption.
- Utilize various analytical tools such as Excel and Salesforce CRM to extract and manipulate data for reporting and visualization purposes.
- Maintained relationships with high-net-worth clients, providing personalized financial advice and solutions to meet their individual needs and objectives.
- Provided excellent Client support by assisting clients with account inquiries, investments, assets, transactions, and problem resolution.
Business Development Counsellor
Planet Spark
Gurugram
06.2021 - 11.2021
- Take counseling sessions and convert them.
- Providing guidance on product or service positioning and differentiation.
- Understand Customer requirement and generate need.
- Prepare comprehensive reports and presentations for customer to communicate key findings and recommendations.
- Collaborate with customers to gather and analyze business requirements, facilitating the development of innovative solutions to improve operational efficiency and drive business growth.
- Conducted counseling using a wide range of methods, including phone, live chat and Zoom.
- Conducted client consultations before counseling to determine issues requiring assistance and make action plans based on these.
- Advising on marketing and sales strategies to support business growth objectives.
Business Development Intern
The Capital Box
Gurugram
06.2020 - 08.2020
- Lead generation and retaining customers.
- To identify the different consumer requirements.
- To identify different marketing opportunities.
- Worked on “Consumer perception about financial product” project.
- Reached out to potential customers by phoning, emailing and visiting, using excellent sales techniques to secure leads.
Education
PGDM -
International School of Business & Media
PuneGCSEsPOST GRADUATE DIPLOMA IN COMPUTER APPLICATION -
Institute Of engineering & Technology
AgraBACHELOR OF SCIENCE (COMPUTER SCIENCE) -
Dau Dayal Institute Of Vocational Education
AgraINTERMEDIATE -
R.K. Girls Inter college
AgraHIGH SCHOOL -
R.K. Girls Inter college
AgraSkills
- Power BI
- Microsoft PowerPoint, Excel
- Customer Service
- Salesforce CRM
- Communication Skills
- Problem Solving
- Client Acquisition & Retention
- Team Management
- Business Analyst
- Agile
- Jira
- Client Acquisition & Retention
- Team Management
- Business analysis
Certification
- Certified Scrum Master by Scrum Alliance.
- Jira for Beginners - Detailed Course to Get Started in Jira.
- Agile Fundamentals: Including Scrum & Kanban.
- Business Analysis Fundamentals - ECBA, CCBA, CBAP endorsed.
- A+ Certification (Tally ERP-9).
- The fundamentals of digital marketing Certification Course (Marketing).
- Positioning: what you need for a successful marketing strategy Certification Course (Marketing).
- Introduction to personal branding Certification Course (Marketing).
- Marketing: Customer needs and wants Certification Course (Marketing).
- Excel skills for business: Essentials Certification Course.
- Youth Leadership Development Program (AOL)
Languages
Hindi
First Language
english
Advanced (C1)
C1
Marathi
Elementary (A2)
A2
Accomplishments
- Organized education camp for underprivileged.
- Participated at different marketing quizzes.
- Rank holder at sketch painting.
- Worked at NGO” EK PEHEL”
Projects
- B2B business live study (Udaan).
- Marketing live project.
- Business research methodology live project.
- Create Web Campaign.
- Customer relationship management live project
Timeline
Deputy Manager II
ICICI BANK
12.2021 - Current
Business Development Counsellor
Planet Spark
06.2021 - 11.2021
Business Development Intern
The Capital Box
06.2020 - 08.2020
PGDM -
International School of Business & Media
GCSEsPOST GRADUATE DIPLOMA IN COMPUTER APPLICATION -
Institute Of engineering & Technology
BACHELOR OF SCIENCE (COMPUTER SCIENCE) -
Dau Dayal Institute Of Vocational Education
INTERMEDIATE -
R.K. Girls Inter college
HIGH SCHOOL -
R.K. Girls Inter college
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