Nitai Pal
Kolkata
Summary
Highly motivated and customer-focused professional with 2 years of experience in the field of customer service. Known for my exceptional interpersonal skills, problem-solving abilities, and dedication to ensuring customer satisfaction. I am Nitai Pal, and I am passionate about delivering top-notch service and creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Tech Mahindra BPS
Kolkata
10.2023 - Current
- Ensured that all customer queries were handled quickly and professionally.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted customers with product returns or exchanges according to established guidelines.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Provided technical support when necessary to resolve complex problems.
Customer Care Executive
Teleperformance (TP)
Kolkata
01.2021 - 07.2022
- I am responsible for handling customers queries and complaints over call
- I have a excellent record to solve customer problems and got good feedbacks from them.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Assisted customers with product selection based on individual needs.
Education
Class XII -
01.2018
Skills
- Effective Communication
- Problem-Solving
- Customer Handling
- Complaint Handling
- Customer Engagement
- Team Collaboration
- Technical Support
- Presentation Skills
Personal Information
- Total Experience: 2 Years
- Date of Birth: 07/25/00
- Gender: Male
Languages
- Hindi
- Bengali
- English
Timeline
Customer Service Executive
Tech Mahindra BPS
10.2023 - Current
Customer Care Executive
Teleperformance (TP)
01.2021 - 07.2022
Class XII -
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