Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Nitai Pal

Nitai Pal

Kolkata

Summary

Highly motivated and customer-focused professional with 2 years of experience in the field of customer service. Known for my exceptional interpersonal skills, problem-solving abilities, and dedication to ensuring customer satisfaction. I am Nitai Pal, and I am passionate about delivering top-notch service and creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Tech Mahindra BPS
Kolkata
10.2023 - Current
  • Ensured that all customer queries were handled quickly and professionally.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Provided technical support when necessary to resolve complex problems.

Customer Care Executive

Teleperformance (TP)
Kolkata
01.2021 - 07.2022
  • I am responsible for handling customers queries and complaints over call
  • I have a excellent record to solve customer problems and got good feedbacks from them.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Assisted customers with product selection based on individual needs.

Education

Class XII -

01.2018

Skills

  • Effective Communication
  • Problem-Solving
  • Customer Handling
  • Complaint Handling
  • Customer Engagement
  • Team Collaboration
  • Technical Support
  • Presentation Skills

Personal Information

  • Total Experience: 2 Years
  • Date of Birth: 07/25/00
  • Gender: Male

Languages

  • Hindi
  • Bengali
  • English

Timeline

Customer Service Executive

Tech Mahindra BPS
10.2023 - Current

Customer Care Executive

Teleperformance (TP)
01.2021 - 07.2022

Class XII -

Nitai Pal