Summary
Overview
Work History
Education
Skills
Previousstints
Growthpath
Accoladesreceived
Personal Information
Languages
Interests
Timeline
Generic
Niten Sedha

Niten Sedha

SALES & OPERATIONS
Noida

Summary

Encouraging Team Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Regional Head North & Western India

VLCC School Of Beauty
08.2023 - 04.2024
  • Handling 24 branches with more than 2000+ students in different beauty wellness courses
  • Leading & Mentored a strong 300+ team of Operations and Fcaulty
  • Generated Annual business of 60 Cr
  • Launching new branches in High Search locations
  • Handling more than 300+ Admin & Technical team
  • Delivering
  • Courses to Students making them professionals with location specific timeframes
  • Arranging monthly Placements Fairs for eligible students by inviting Top Brands from Beauty Ind
  • Leading group projects, delegating tasks and providing feedback
  • Proven ability to learn quickly and adapt to new situations
  • Reviewing Regions Fortnightly
  • Managing online Leads and ensuring quality lead flow to Schools
  • Customizing courses according to market requirements.

Zonal Head Western India

Nature’s Glamour
04.2023 - 05.2023
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Resolved problems, improved operations and provided exceptional service
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sr Zonal Manager Operations

Kaya Skin Ltd
04.2019 - 11.2022
  • Handing Retails operations for all Clinics of Gujarat and MP
  • Work with a strong Team of 60 Clinic managers/ CCE/Kaya Therapist
  • Analyzing and Planning Daily MIS on Different Market Buckets
  • Handling HNI clients
  • Monitoring Collection performance daily to ensure achievement of targets
  • Working on daily Collection, Consumption & Product targets with team members
  • Covering Clients of Gujarat & MP thru 5 Major Towns Ahmedabad/Surat/Baroda/Indore/Bhopal
  • Monthly Review on Collection/Consumption & Product performance in Cluster on a monthly basis
  • Ensuring focus on different Market Buckets of Skin & Hair
  • Monthly 2-3 activities per clinic to increase footfall and improve customer services
  • Closely worked on Process and compliance for best of the services to customers
  • Ensuring Positive ROI of Clinics
  • Maintaining Mystery audit scores above 90%
  • Maintaining NPS Score above 60% and Response rate above 10%
  • Doing Process & Stock Audit every month
  • Planning and execution for best of store operations of Clinic thru monthly reviews with team members.

Senior Manager Brand Retail

TTSL UP-East
11.2014 - 10.2016

Manager Retail

Reliance Communications Delhi Circle
01.2014 - 11.2014

Zonal Deputy Retail Manager

Aircel Ltd.
07.2010 - 12.2013

Assistant Manager Retail Experience

Bharti Airtel Ltd.
01.2004 - 07.2010

Education

MBA - Sales And Marketing Education

SMU
Delhi
04.2001 - 04.2011

B.A. (Economics) - undefined

Kanpur University

High School Diploma -

HAL VIDYALAYA Sr Secondary School
Kanpur, India
04.2001 - 04.1994

Skills

    Store Operations

    Product Launch

    Channel Management

    Client Engagement

    Seeding Early-Stage Products

    P&L/ROI Accountability

    New Initiatives / Set-ups

    Product Promotions

    Strategic Partnerships

    Customer Service

    Mentoring / Training

    People Management

Previousstints

  • M/s Agrani Convergence ltd., Customer Care Executive, Chandigarh, 01/03 - 01/04
  • M/S Koshika Telecom Ltd., Customer Care Executive, Kanpur, 09/01 - 10/02

Growthpath

  • Customer Care Executive, Koshika Telecom Ltd., Kanpur, 03/98 - 03/00
  • Senior CCE, Koshika Telecom Ltd., Kanpur, 03/00 - 09/02
  • Floor Supervisor, Agrani Switch, Chandigarh, 01/03 - 01/04
  • Team Leader Outbound Call centre, Ambala, Haryana, 01/04 - 08/06

Accoladesreceived

  • Awarded with Best NPS score Back to Back Q2/Q3 & Q4 in Kaya Skin 2019-20
  • Winner of PAN india in Kaya Skin clinics in Dermathon 20-21
  • Among Top 4 ZM’s of Kaya India in Collection over achievement more then 120%
  • Best Clinic Award for Ahmedabad Clinic in Q1 & Q2 in FY 22-23 in western India
  • Vastrapur Clinic Ahmedabad won back to back Contest in Western India in Q1 & Q2
  • Two Clinic Managers Awarded with Best CM manager Title in Q2 & Q3 2019
  • Awarded with Best ZM for Product Sales Jan Month 2020
  • Awarded with Best Clinic in Q2 For Gujarat Clinic in Western India in Kaya Skin 2019
  • Awarded with Best Clinic in Q3 for MP clinic in Western India in Kaya Skin 2019

Personal Information

Date of Birth: 08/25/76

Languages

Hindi
Bilingual or Proficient (C2)
english
Advanced (C1)

Interests

Spiritual Travelling

Cooking

Timeline

Regional Head North & Western India

VLCC School Of Beauty
08.2023 - 04.2024

Zonal Head Western India

Nature’s Glamour
04.2023 - 05.2023

Sr Zonal Manager Operations

Kaya Skin Ltd
04.2019 - 11.2022

Senior Manager Brand Retail

TTSL UP-East
11.2014 - 10.2016

Manager Retail

Reliance Communications Delhi Circle
01.2014 - 11.2014

Zonal Deputy Retail Manager

Aircel Ltd.
07.2010 - 12.2013

Assistant Manager Retail Experience

Bharti Airtel Ltd.
01.2004 - 07.2010

MBA - Sales And Marketing Education

SMU
04.2001 - 04.2011

High School Diploma -

HAL VIDYALAYA Sr Secondary School
04.2001 - 04.1994

B.A. (Economics) - undefined

Kanpur University

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