Nitesh SanthoshKumar

Client region:- Honeywell (North America), Long View System (Canada)

Sony Corporation (North America)

• Provide transition and integration assistance over IT Implementations, Transformations and migrations of projects in North Americas region in Network and product management.
• I’m accountable to transition project and product from Day1 to Day 2 operations delivery with alignment of Technical Executives to own project in Day 2 operations.
• I drive accounts fronting clients with their requirement gathering, technical assistance, providing best optimal approach towards migrations, ramping day 2 issues.
• Provide and demonstrate Autonomous and platform Integration to clients by gathering their data set and analyzing scope in their infrastructure.
• I write SOP for Network skills in order to develop attainable logical approach via automation.
• I have hands on troubleshooting and configuring Cisco Switches, Routers, ASA, ACE, Standalone and Autonomous Access points, F5, Steelhead, Checkpoint and Avaya devices on client Environment.
• Assist CSI team to develop Automations based on SOP and build Automation using JavaScript and Regex for running few host commands.
• I drove impressive improvements by utilising Automation to reduce process waste and manual labor during early stages of projects.

• Articulated project goals and scope translated business needs into technical terms.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Led team of 15+ Network SME’s including Architects, Project technical lead under delivery of IT implementations and Automations.
• Responsible for executing client related engagements in areas of Network Audit and Telecom consulting projects for Migrations and Automation.
• Worked on Change management, Problem management tickets using ITIL process.

• Led the client deliverables towards Network scoping and responsible for site turn up and configuring the network on requirements.
• Create SOP for define process for Network operations team.
• Provide expertise on Cisco Switches, Routers, Firewall (ASA, Checkpoint), Riverbed.
• Support client’s real time Event, Incident, Change & Problem management on IPCenter platform for LAN, WAN and Security devices integrated with ServiceNow.
• Network Site deployment & cut over with various vendors supporting internal team and escalations.

• Supported nearly 150 customers in a shared environment hosted in global datacenter remotely and onsite using IPcenter platform.
• Designed and Deployed Riverbed WANX, Cisco Routers, Switches solutions for multiple customers.
• Implemented scalable WAN architecture using Network infrastructure tools.
• Have configured and done troubleshooting on devices like Cisco Switches, Routers, ASA, ACE, SSL VPN, Riverbed, F5, Checkpoint, HP Switches, Infoblox, and Wireless AP.
• Worked on multiple Technologies like Cisco, HP, Juniper, F5, Riverbed.

• Support internal connectivity between Warehouse and Retail stores.
• Manage servers and LAN devices.
• Installation of LAN devices at various location by configuring and troubleshoot
• Mitigated risk by analyzing complex LAN and Wireless systems to assess vulnerabilities.