Nithin Kottath

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed detailed plans based on broad guidance and direction.
• Designing, implementing, managing & troubleshooting Networks.
• Responsible for IT infrastructure management 300 + locations
• Stakeholder for various planned activities and Implementation
• Part of small and Mega Projects(Factory/Campus/IT Park/Data Center/Delivery center).

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted employees with resolving network problems at remote locations.
• Handled multiple applications like Mcafee Encryption/SCCM/Antivirus/Email.

• Delivered helpdesk service and support to customers.
• Part of the IT ops team,handling applications related, site management, troubleshooting of basic network/applications and server related issues.

• Resolved or escalated problem tickets to resolve user issues.

Joined HCL as a fresher, part of IT ops team take care of users software /Hardware issue/Applications/Licence server related issue.

Also involved multiple migrations.