Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nithya K

Banking Industry
Bengaluru,Karnataka

Summary

Accomplished Branch Head at Indian Overseas Bank, adept in Operations Management and fostering Customer Relationships, significantly increased branch revenue through strategic sales initiatives and quality process improvements. Demonstrated expertise in Compliance Management and decision-making, achieving notable customer satisfaction and fostering long-term partnerships.

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Branch Head

Indian Overseas Bank
07.2022 - Current
  • Examined customer loan applications for loan approvals and denials.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Maintained friendly and professional customer interactions.
  • Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.

Branch Head

Indian Overseas Bank
01.2018 - 06.2022
  • Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
  • Increased overall annual sales [Number]% by incorporating several quality process improvements within branch.
  • Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
  • Mentored junior staff members, cultivating a culture of continuous learning and development.
  • Closed average of [Number] loans per month.
  • Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
  • Enhanced customer satisfaction with responsive service and timely resolution of issues.

Marketing Manager

Indian Overseas Bank
09.2009 - 12.2017
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Examined customer loan applications for loan approvals and denials.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Developed strategic plans for day-to-day financial operations.
  • Consulted customers to boost product sales and services.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Education

MBA - Marketing And Finance

SRM University
Chennai, India
06.2007 - 06.2009

Bachelor of Science - Biotechnology

SRM College of Arts And Science
Chennai, India
06.2004 - 04.2007

Skills

Operations Management

Timeline

Branch Head

Indian Overseas Bank
07.2022 - Current

Branch Head

Indian Overseas Bank
01.2018 - 06.2022

Marketing Manager

Indian Overseas Bank
09.2009 - 12.2017

MBA - Marketing And Finance

SRM University
06.2007 - 06.2009

Bachelor of Science - Biotechnology

SRM College of Arts And Science
06.2004 - 04.2007
Nithya KBanking Industry