NITIN DIXIT
New Delhi
Summary
Results-driven Retail Manager with a solid background in customer service and sales operations. Experienced in inventory management and team training, consistently achieving high delivery performance and customer satisfaction. Committed to continuous professional development and thriving in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Store Shift Incharge
Stylite Distribution Pvt Ltd
01.2025 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Shift Incharge
Zepto Pvt Ltd
New Delhi
10.2024 - 01.2025
- Managed daily operations and ensured inventory accuracy for the online portal
- Achieved high delivery percentages while maintaining customer satisfaction
- Ensured high delivery percentage and low RTO while maintaining desired customer satisfaction
- Secured high delivery percentages while prioritizing customer satisfaction
- Supervised rider handling and facilitated communication with customers to enhance delivery experience
- Provided support to the riders enroute and took necessary actions
- Tracked undelivered shipments and communicated with customers to identify reasons for non-delivery
- Monitored rider performance in real-time, ensuring timely completion of all deliveries
- Maintained FIFO protocol for stock management and ensured cleanliness in the section
- Ensured a smooth hiring and onboarding process for riders
- Collected cash, CMS and performed reconciliation
- Prepared day-end reports and managed email communication
- Adhered to and supported the organization in adopting new policies and processes
- Served as a key player in a leading online grocery delivery service by coordinating logistics and operations.
F&V Purchasing Manager
Mantan Retail Pvt Ltd
New Delhi
10.2022 - 09.2024
- Oversaw F&V purchasing department, implementing quality checks on arrivals to maintain product standards
- Handled inventory management and minimized shrinkage and expiry losses
- Managed inventory to reduce shrinkage and minimize expiry losses
- Operated retail store focused on fresh produce sales.
Senior Sales Executive
Mantan Retail Pvt Ltd
New Delhi
10.2021 - 09.2022
- Achieved sales targets while leading team to enhance performance
- Maintained high customer satisfaction through effective delivery coordination
- Operated retail store focused on consumer goods sales.
Sr. Sales Executive
Suri Agro Pvt Ltd
New Delhi
06.2018 - 09.2021
- Delivered exceptional customer service, enhancing customer satisfaction and store atmosphere
- Achieved high delivery performance metrics, ensuring timely fulfillment of customer orders
- Specialized in agro-based product development
Team Member
Rajmandir Hypermarket Retail Ltd
New Delhi
03.2016 - 06.2018
- Collaborated with team on tasks to streamline retail operations
- Assisted in initiatives to enhance customer shopping experience
- Operated hypermarket to offer a variety of shopping solutions.
Education
10th Passed -
NIOS Board
New Delhi12th Passed -
NIOS Board
New DelhiB.Com -
Delhi University
New DelhiSkills
- Sales techniques
- Customer focus
- Inventory management
- Organizational management
- Team leadership
- Google Sheets
- Microsoft Office
- Microsoft Word
- Gmail
- EMR
Accomplishments
Achieved remarkable high delivery performance while ensuring customer satisfaction and proper operational standards
Languages
- Hindi, Native
- English, Proficient
Strengths - Key Skills
- Hindi, Native
- English, Proficient
Languages
English
First Language
Timeline
Store Shift Incharge
Stylite Distribution Pvt Ltd
01.2025 - 04.2026
Store Shift Incharge
Zepto Pvt Ltd
10.2024 - 01.2025
F&V Purchasing Manager
Mantan Retail Pvt Ltd
10.2022 - 09.2024
Senior Sales Executive
Mantan Retail Pvt Ltd
10.2021 - 09.2022
Sr. Sales Executive
Suri Agro Pvt Ltd
06.2018 - 09.2021
Team Member
Rajmandir Hypermarket Retail Ltd
03.2016 - 06.2018
10th Passed -
NIOS Board
12th Passed -
NIOS Board
B.Com -
Delhi University