Nivedita Ghadigaonkar
Thane
Summary
Accomplished professional with extensive experience in compliance management and operational efficiency. Known for successfully managing accounts and improving team performance, aiming to drive impactful results in banking operations.
Overview
16
16
years of professional experience
Work History
Branch Operation Manager
Kotak Mahindra Bank Pvt Ltd
Mumbai
09.2015 - Current
- Transitioned from teller to Branch Operations Manager, gaining extensive banking operations experience.
- Oversaw team performance, guiding members through challenges while ensuring compliance adherence.
- Acquired and managed various accounts including fixed and recurring deposits, cross-selling insurance and investment products.
- Handled death claims, account openings, service requests, escalations, and legal notices within established timeframes.
- Resolved auditor inquiries during audits and provided comprehensive reports for compliance purposes.
- Tracked daily transactions and addressed AML cases through effective team communication.
- Responded to customer inquiries regarding cash transactions efficiently, maintaining high satisfaction levels.
- Delivered exceptional service that fostered customer retention and encouraged positive referrals.
- Supported staff training on operational procedures and safety protocols.
- Maintained a clean and organized branch environment for customers and staff.
- Participated in team meetings to discuss operational improvements and updates.
- Managed inventory levels of cash, supplies, and other resources.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Organized daily workflow to maximize efficiency and productivity.
- Monitored staff performance and provided feedback.
- Performed routine audits of branch operations to identify areas for improvement.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Officer
INDIA INFOLINE FINANCE LTD
Thane
08.2011 - 09.2015
- Executed thorough checks on gold purity and verification of related documentation for loans.
- Compiled daily reports and documentation to support business operations effectively.
- Managed follow-up processes for outstanding principal and interest associated with gold loans.
- Promoted cross-selling of diverse financial products, including insurance and investment options.
- Addressed auditor inquiries and delivered required reports in a timely manner.
- Assisted in processing loan applications and verifying applicant information efficiently.
- Trained new staff on operational procedures and best practices for customer service.
- Maintained positive working relationship with fellow staff and management.
Jr. Accountant
J. R. Davda & Co.
Mumbai
10.2009 - 03.2011
- Accurately punched sales and purchase entries to ensure reliable financial data.
Handled petty cash efficiently, providing timely updates and reconciliations.
Conducted administrative work as needed to support business operations.
Education
Bachelor of Commerce - Accounting And Finance
K B College
Thane10-2009
High School Diploma -
K B College
Thane06-2006
High School Diploma -
SVPM School Kalwa
Kalwa06-2004
Skills
- Compliance management
- Operational efficiency
- Team supervision
- Customer relationship management
- Performance monitoring
- Customer and vendor relations
- Banking
- Client relationship management
Timeline
Branch Operation Manager
Kotak Mahindra Bank Pvt Ltd
09.2015 - Current
Officer
INDIA INFOLINE FINANCE LTD
08.2011 - 09.2015
Jr. Accountant
J. R. Davda & Co.
10.2009 - 03.2011
Bachelor of Commerce - Accounting And Finance
K B College
High School Diploma -
K B College
High School Diploma -
SVPM School Kalwa