Nivetha Baskaran

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
• Coordinated with external partners to streamline inter-company payments processes, fostering stronger business relationships across the industry ecosystem.

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• Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
• Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
• Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
• Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
• Handled customer credit applications and partnered with credit manager for approval and account setup.
• Sent emails to communicate order status and informed customers of back-orders or shipping delays.
• Processed and submitted Number orders for Product or Service daily and expedited delivery to maintain customer satisfaction.
• Collaborated with finance teams for timely payment processing and accurate financial reporting.
• Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
• Conducted gap analyses and helped implement process improvements to maintain certification.
• Provided training and support to departments on ISO standards, best practices, and continuous improvement initiatives.

• Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
• Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
• Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
• Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
• Prepared accurate documents for customer and business needs.