Hi, I’m
Nivin George
Consultant
Kochi
Summary
An IT Business Analyst with a passion for delivering innovative solutions that enhance the customer experience and optimise business processes in the airline industry. With around six years of experience in various projects, such as improving the airline cargo management process, implementing airline maintenance systems, enhancing mobile apps, gained valuable skills in business analysis, project management, agile methodology, and stakeholder communication.Passionate about learning new technologies and applying them to solve business problems and enhance customer satisfaction.
Overview
6
years of professional experience
6
years of post-secondary education
Work History
Wipro LtdKochi
Consultant
03.2022 - Current
Job overview
- Appreciated by senior management for efforts in reducing product backlogs up to 75 percent while managing new inflow incidents at same time.
- Demonstrated excellent leadership and learning skills by leading airline Cargo Ground Handling (CGH) offshore team in India for supporting Qatar Airways client.
- Liaised with customers, management, and development team to better understand customer needs and recommend appropriate solutions which resulted in increased customer satisfaction.
- Applied honed problem-solving skills to analyse and resolve critical production issues impacting business operations and goal achievement.
IBS Software Pvt. LtdKochi
Senior Business Analyst
11.2017 - 03.2022
Job overview
- Promoted from Associate Business Analyst to Senior Business Analyst role at IBS in recognition of responsibilities undertaken, such as enhancing product capabilities, facilitating project deliverables with high quality.
- Developed excellent business analysis approach which eventually resulted in high-quality, and client appreciated project deliverables for ANA (All Nippon Airways), Japan clients in UMD (Universal Maintenance Device) installation Project [Onsite Location: Tokyo, Japan, Onsite Period: 1 Year 2 Months].
- Demonstrated strong stakeholder collaboration and cultural integration skills through language learning approach which resulted in gaining required client confidence for UMD project.
- Lead offshore project team, enhanced their capability through multiple training sessions and created procedure manuals for successful task implementations.
- Actively took part in requirement workshop meetings between ANA’s Avionics Engineers, Maintenance System teams and Boeing representatives for Boeing 777-9 E-Enabling project.
- Experience in performing Gap Analysis which resulted in coordinated demo session with MRO (Maintenance Repair and Overhaul) product team of IBS and ANA clients.
- Acquired strong domain knowledge in airline MRO industry through knowledge transfer sessions, product use and utilised it to suggest process improvements to product development team.
- Received 'Debutant' award from IBS for quick learning of product functionality and contributing significantly towards completing complex development projects.
- Experience in building consensus with stakeholders by creating high-quality requirement and scope of work documentations.
- Honed project management skills such as creating project plans, process flows, estimating project tasks and successfully using these documents for tracking project milestones.
- Proficient in communicating with stakeholders, creating user stories and acceptance criteria in agile environment to support software development.
- Efficient in assisting Quality Assurance (QA) professionals in understanding business flow by creating test plan, test case documents.
- Proficient in testing developed features according to business requirements, use case scenarios and acceptance criteria.
Education
Amity UniversityNoida, India
Master’s degree from Avionics Engineering
07.2015 - 11.2017
University Overview
- GPA: 7.57/10.00
- Main project: Research on flight path optimization during take-off and hovering, using a computational and simulation analysis.
- Obtained a good understanding of in-flight avionic functions and systems, which equipped me with sufficient domain knowledge and especially utilising it during the UMD and Boeing 777-9 project communications.
Karunya UniversityCoimbatore, India
Bachelor’s degree from Aerospace Engineering
07.2011 - 07.2015
University Overview
- GPA: 7.84/10.00
- Main project: Fabrication of a low-cost collision avoidance system integrated with a voice alert feature.
- Attained fundamental knowledge in Aerospace Engineering, making use of it to analyse and solving complex engineering problems.
Skills
Requirement Elicitation
Change Management
Consulting
Business Process Mapping
SQL and Databases
Business Data Analysis
Quality Assurance
Microsoft Office Suite
Affiliations
IIBA Community Member (IIBA ID: 294831)
- An active IIBA member to stay focused and current on business analysis discipline.
- Attending webinars and practicing the concepts learned from BABOK (Business Analysis Body of Knowledge) to increase the business analysis value at work.
- Honed skills such as business analysis core concepts, business data analytics and time management.
Availability
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Timeline
Consultant
Wipro Ltd
03.2022 - Current
Senior Business Analyst
IBS Software Pvt. Ltd
11.2017 - 03.2022
Amity University
Master’s degree from Avionics Engineering
07.2015 - 11.2017
Karunya University
Bachelor’s degree from Aerospace Engineering
07.2011 - 07.2015