Noel Swamy

Project Name: Sum Up
Client: Financial Institution, UK
Role: KYC Analyst

Roles and Responsibilities:

• Conducted end-to-end KYC onboarding for retail and corporate clients in alignment with UK financial regulations.
• Performed profile verification to validate customer identity and ensure compliance with internal risk policies.
• Managed document verification, ensuring completeness, authenticity, and alignment with regulatory standards.
• Executed thorough AML (Anti-Money Laundering) checks using global database
• Reviewed and escalated high-risk profiles in line with internal escalation protocols.
• Collaborated with compliance teams and stakeholders to resolve discrepancies and ensure timely case closures.
• Maintained accurate records of customer data in KYC systems for audit and regulatory review.

• Primary Health Care Corporation:Managed appointment bookings for doctors at Qatar Government Health Centers.
  Provided detailed information and assistance to patients regarding appointment schedules.
  
• Ministry of Public Health:Handled the Covid-19 helpline, addressing inquiries about travel policies, vaccination certificates, and other related concerns.
  Provided accurate and up-to-date information on Covid-19 protocols and guidelines for traveling to Qatar.
  
• Ministry of Interior:Assisted with visa-related inquiries, Metrash services, and ticketing issues.
  Managed escalations and ensured timely resolution of complex cases.
  
• Inbound & Outbound Calling:Conducted both inbound and outbound calls, ensuring efficient call management and customer satisfaction.
  Demonstrated active listening skills to understand and address caller concerns effectively.
  
• Call Management:Handled high volumes of calls with professionalism and efficiency.
  Maintained a positive and professional demeanor in all interactions.
  
• Technical Skills:Proficient in Microsoft Excel for data management and reporting.
  Utilized Excel for tracking and analyzing call metrics and performance.
  
• Additional Skills:Demonstrated active listening to fully understand and respond to customer needs.
  Maintained a positive and professional attitude in high-pressure situations.
  

Role: Sales Executive
Industry: Real Estate / Builder Line

Roles and Responsibilities:

• Actively engaged in selling residential flats by understanding customer requirements and offering suitable property options.
• Conducted site visits with prospective buyers, providing detailed walkthroughs and highlighting key features and benefits.
• Maintained close coordination with builders and developers to stay updated on project status, pricing, and inventory.
• Handled client queries and provided end-to-end support from inquiry to booking.
• Assisted in the documentation and agreement process, ensuring smooth customer experience and compliance.
• Built and nurtured client relationships to drive repeat and referral business.
• Worked towards achieving monthly and quarterly sales targets through consistent follow-ups and negotiation strategies.