Nokpai Wangsha

• Operation and Maintenance of Utility, ISP and Fibre.
• Energy Audit and review beat plan
• Regular monitoring and review with team
• Ensuring Safety Trainings to Field team
• Monitoring All the compliances, KPIs and KRAs of the team.
• Developed a high performance work environment to build a capable and motivated field team
• Coordinated staff development plans to build empowered, confident and knowledgeable team.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Increased customer satisfaction levels by implementing targeted service improvement programs.
• Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
• Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
• Administered budgets with sound cost control plans and expense tracking systems.
• Implemented data-driven decision-making processes to identify areas for improvement and drive business growth.
• Managed and guided staff through daily and special project work.
• Tracked performance to identify deficiencies and adjust management strategies.
• Achieved operational efficiency through effective budget management and resource allocation.

• Operation & Maintenance in Telecom.
• Automation and integration of Alarms
• Monitor PM and CM
• Maintaining 100% uptime of all the operators.
• Automating all the sites, integration of alarm with OMCR/EIL,
• Monitor Preventive maintenance (PM), Alarms, Automation compliances monthly.
• Handle Gen set, SMPS and Battery banks.
• Coordination with all the technicians and escalating all the issue for

raising TT and CMTT and follow up with OEM for early closer.

• Conduct site visit to monitor site hygiene and safety, RMW of each site every month.
• Raising Equipment replacement request via Imapp and analysing the equipments for replacing the faulty one for smooth function of the site.
• Sites access support, maintaining good relationship with the landlord for access and ensure landlord rent on time, ensure availability of fuel at site,
• Maintain monthly Beat-plan and following up Diesel vendor for timely filling.
• Ø Monthly validation of Beat-plan.

• Operation and maintenance in Telecom sector
• Maintaining 100% uptime of all P1 (own) sites.
• Following up and escalation of IP-Colo sites.
• Automating all the sites.
• Prepare & monitor Preventive maintenance (PM) schedule; review the technician.
• Preparing Beat Plan and management of filling plan.
• Conduct site visit to monitor site hygiene and safety, carry out periodic audits of log books, diesel filling.
• Analysing the equipments for replacing the faulty one for smooth function of the site.
• Setting all the Alarm DG Everest, SMPS Reachability, S07.
• Supervise DG, Battery bank (VRLA), SMPS installation and commissioning
• Handle DG’s AMF panel for automating the site.
• Supervise sites earth testing with Earth Tester.
• D2D support to Technicians in electrical problems.
• Supervise and handle HT & LT panel and 25 KVA transformers.
• Ensure proper running of DG, EB and BB; BB health checked.
• Fault registration of faulty equipment for early replacing.
• Follow up the technicians and escalating all the issue for smooth functioning of the site.

• Operation and Maintenance works.
• Management, team lead, decision making, troubleshooting.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Maintaining 100% uptime of all the operators.
• Automating all the sites, integration of alarm with OMCR/NOC,
• Prepare & monitor Preventive maintenance (PM) schedule; review the technician and vendor performance (site visit, SLA etc.)
• Conduct site visit to monitor site hygiene and safety, carry out periodic audits of log books, diesel filling.
• Training weaker technicians and support them; guide technicians to rectify the problem; allocation of sites for technician,
• Handle Gen set, SMPS and Battery banks.
• Ensure proper running of DG, EB and BB; BB boasting if needed.
• Fault registration of faulty equipment for early replacing.
• Follow up the technicians and escalating all the issue for
• Sites access support, maintaining good relationship with the landlord for access and ensure landlord rent on time, ensure availability of fuel at site, following Diesel vendor for timely filling.

• Installations of equipment like IPMS, battery bank, SMPS, preventive maintenance, automations.
• Visiting sites to repair the faulty equipment
• Rectify the problem of the sites, attending all the calls from NOC, maintaining all the HMR reading of EB and DG
• Ensure the proper function of all the equipment of the sites.
• Informing CI the faulty asset for early replacement.
• Maintaining 100% uptime.

• Maintenance of ledger
• Installation of new system in the office
• Meter Data Acquisition
• Energy Audit
• New Connection
• Disconnection & Dismantling
• GIS based customer Indexing and asset mapping
• GIS based integrated network analysis module
• Centralized Customer Care Services
• Management Information System (MIS)
• Web Self Service
• Identity and Access Management system
• System Security Requirement
• Implemented technical solutions to solve customer issues and increase satisfaction.