Omkar Newalkar
Gurugram
Summary
My goal is to possess in-depth knowledge of Accounting, Costing, Financial Services, Insurance and Banking Operations. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
HDFC BANK
10.2022 - 11.2023
- Handled transactions for customers, including NEFT and RTGS, deposits, withdrawals, transfers, FD Liquidation, cashier's checks, and opening and closing of accounts.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Also looked after welcome desk, managing account opening kits and sending necessary reports to the Head at the EOD.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Internship
Indian Oil Refinary
12.2021 - 02.2022
- Administration and Managment
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Internship
Indian Oil Corporation Limited
08.2021 - 09.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
Education
MBA - FINANCE - Accounting And Finance
Gujarat Technological University
01.2022
B.Com - Cost Accounting
Savitribai Phule Pune University
01.2020
XII th -
Sinhgad College of Commerce and Science
01.2016
Xth -
City International School
01.2014
Skills
- Customer Support
- Strategic Planning
- MS Office
- Excellent problem-solving abilities
- Quality Assurance
- CRM software proficiency
- Documentation And Reporting
- Teamwork and Collaboration
- Problem Resolution
Websites
Certification
- 2020, Course in Logistic
- 2020, Course in Digital Marketing
- 2020, Course in Import and Export Managment
- 2021, Course in GST
- 2022, Course in Financial Markets
Activities
Social Managment Week Programme Leader, 6/02/2019, 12/02/2019, Successfully Collected 20000 toward Army Welfare Funds
Personal Information
- Date of Birth: 02/11/1997
- Gender: Male
Hobbies and Interests
- Reading Books
- Swimming
- Cooking
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Gujarati
Elementary (A2)
Timeline
Customer Care Executive
HDFC BANK
10.2022 - 11.2023
Internship
Indian Oil Refinary
12.2021 - 02.2022
Internship
Indian Oil Corporation Limited
08.2021 - 09.2021
MBA - FINANCE - Accounting And Finance
Gujarat Technological University
B.Com - Cost Accounting
Savitribai Phule Pune University
XII th -
Sinhgad College of Commerce and Science
Xth -
City International School
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