Omnika Guduru
Hyderabad
Summary
Customer-focused professional with over two years of experience in technical support and sales consulting. Proven expertise in delivering high-quality customer service and optimizing sales processes. Adept at troubleshooting technical issues, building client relationships, and driving customer satisfaction. Currently excelling as an Associate Consultant at Regalix, with a strong foundation in sales strategy and process optimization.
Overview
3
3
years of professional experience
Work History
Associate Consultant
Regalix - A MarketStar Company
Hyderabad
08.2023 - Current
- Support the sales team in refining sales processes and optimizing customer outreach.
- Provide data-driven insights into market trends and customer needs to drive business growth.
- Deliver personalized consultations, aligning product solutions with client requirements.
- Collaborate with cross-functional teams to streamline sales and service processes, enhancing client satisfaction.
Customer Support Specialist
Sykes
Hyderabad
07.2022 - 08.2023
- Provided technical support for a range of products and services, delivering effective troubleshooting solutions.
- Actively maintained a high CSAT score by resolving customer concerns promptly and professionally.
- Managed DSAT complex escalations, resolving issues while maintaining strong relationships and client satisfaction.
- Demonstrated strong communication and empathy skills, maintaining customer satisfaction.
Education
High School Diploma -
Divya Gnana Nikethan High School
HyderabadSkills
- Customer Support and Relationship Management
- Technical Troubleshooting and Problem Solving
- CSAT and DSAT Achievement
- Sales Process Development and Optimization
- Data Analysis and Reporting
- Client Retention and Satisfaction Strategies
- CRM software proficiency
- Effective Communication and Negotiation
- Time Management and Multitasking
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Hobbies
- Cooking, baking
- Playing chess
- Mehndi (henna art)
- Stitching and Clothing Design
Timeline
Associate Consultant
Regalix - A MarketStar Company
08.2023 - Current
Customer Support Specialist
Sykes
07.2022 - 08.2023
High School Diploma -
Divya Gnana Nikethan High School
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