Padma Vishwakarma
Gurugram
Summary
Result driven professional with 10+ years of experience into HR & Business Operations, Project management. Proven track of high performance, exceptional delivery. Other Focus areas has been internal control mechanism, high level of commitment, integrity and capability to deliver results in a fast paced multi cultural environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
BDO India LLP
Gurugram
2017.12 - Current
- Manage the HR Operations & Compliances for Loan Staffing clients of BDO.
- Work order Management & Back Ground Verification process initiation for New joiners.
- Take care of Project joining formalities, Project deployment, Induction and training on client ERP tool for timesheet and reimbursements.
- Act as a focal point of contact between the resources deployed in the project and the client to resolve the HR related issues and Governance.
- Assist in drafting and implementing business workflows and identify continuous process improvement initiatives
- Address performance issues of the resources for maximum client satisfaction.
- Manage the Complete end-to-end Statutory HR compliances across different states for the Loan staffing engagement as per CLRA norms.
- An active team member of PMO in transition for the HR Managed services project across 10 countries in Success Factor to manage the employee records.
- Take care of Compensation, Performance & Absence management module in Success Factors for the 10 countries.
- Prepare and submit the MIS reports &Provide Project performance reports.
Senior Executive - Sales & Operations
Home Credit India Pvt Ltd
Gurugram
2016.09 - 2017.12
- Processed POS files within standard TAT for all locations in Home-SIS, Ensuring Compliances with defined criteria.
- Managed disbursement and bank account updation and handled network issues for POS opening.
- Executed the complete process of POS conversion to POS mapping, including DSM corrections and change requests based on network and sales analysis.
Senior Associate, Outward Remittance
WNS Global Services Ltd
Gurugram
2015.07 - 2016.06
- Manage payment preparation, ensuring adherence to clearing and cut off times and timely actions for high value clients.
- Handled end-to-end delivery of payments including initiation, repair, monitoring and charge handling.
- Coordinated with treasury to secure special rates for elite clients and ensured clear documentation of procedures.
- Maintained high client satisfaction levels even during volume skew days, system issues and error handling.
Process Associate
Genpact India Ltd
Gurugram
2013.01 - 2015.06
- Worked for one fo the biggest fintech companies in USA as an AML agent for the SAR project, verifying, detecting and reporting suspicious activity.
- Maintained 100% quality and conducted timely investigations with sound decision making.
- Documented and reported findings in the case management system and prepared management reports
- Reviewed SAR's and tracked account closures.
- Implemented enhanced due diligence measures for high risk customers.
Education
MBA - Human Resources Development
Xavier School of Managment
Jamshedpur 2023-11
MBA - Human Resources Management
Management Development Institute
Gurugram 2023-10
Bachelor of Science - Accounting And Finance
Ravenshaw University
Cuttack 2012-08
Skills
- HR Business Operations and Compliances
- Finance operations
- BGV
- Client Management
- Resource Management
- Induction and Training
Accomplishments
- Awarded Employee of the quarter in FY 19-20
- Awarded SPOT award for the quarter in FY 18-19
Languages
English
First Language
References
References available upon request.
Timeline
Assistant Manager
BDO India LLP
2017.12 - Current
Senior Executive - Sales & Operations
Home Credit India Pvt Ltd
2016.09 - 2017.12
Senior Associate, Outward Remittance
WNS Global Services Ltd
2015.07 - 2016.06
Process Associate
Genpact India Ltd
2013.01 - 2015.06
MBA - Human Resources Development
Xavier School of Managment
MBA - Human Resources Management
Management Development Institute
Bachelor of Science - Accounting And Finance
Ravenshaw University
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