Padmini Talukdar

Drawing upon nearly 4 years of hands-on experience in the Ed-tech and Client Service sectors, I have consistently demonstrated a strong proficiency as a Senior Process Executive. My expertise lies in leveraging effective time management strategies, adeptly resolving complex problems, and consistently elevating client satisfaction levels. Through my tenure, I've cultivated a reputation for delivering results with precision and professionalism, positioning me as a valuable asset in any dynamic work environment."

Mastered the usage of 3CX software, streamlining work processes, Three years, Customer Support Expert, Resolving diverse inquiries promptly, utilizing multiple communication channels, demonstrating empathy, and maintaining professionalism, Ensuring customer satisfaction and retention, Collecting and managing client records, ensuring data accuracy and timely uploads, Investigating and escalating complex issues, resolving them effectively, Creating accurate and tailored documents to meet client and business needs, Managing diverse range of client queries and maintaining high quality productivity, Conducting ongoing process evaluations, implementing enhancements and best practices for increased efficiency, SENIOR PROCESS EXECUTIVE, ANNOVA SOLUTIONS, CHENNAI, 09/2022 - 02/2023, Drawing upon nearly three years of hands-on experience in the Ed-tech and Client Service sectors, Leveraging effective time management strategies, adeptly resolving complex problems, and consistently elevating client satisfaction levels, Delivering results with precision and professionalism, Orchestrating process enhancements fostering a progressive organizational culture and driving procedural efficiency, Contributing to the company's expansion and advancement, Designing and executing operational exercises, resulting in a highly proficient team capable of swift response in critical situations, Conducting supplier evaluations, effectively maintaining cost controls and refining operational practices, Pioneering systems for meticulous tracking and documentation of work-related issues, streamlining resolution processes, Administering and assessing Business Development Trainees (BDT), ensuring alignment with the company's working environment standards, Creating and maintaining regular charts to monitor the progress and performance of current candidates, Collaborating seamlessly across departments to refine procedures, establish best practices, and uphold stringent quality benchmarks, Acquiring expertise in three new processes: DS conduction, BDT Capability Evaluation, and Post-sales within the Salesforce platform, Conducting audits of mentorship programs, ensuring alignment with organizational objectives and standards, OPERATIONS ASSOCIATE, BYJU'S, BANGALORE, 05/2020 - 06/2022, Flexible & adaptable, Advanced Microsoft Excel, Word, PowerPoint, Advanced customer support, Advanced operations, Advanced troubleshooting, Advanced multitasking abilities, Advanced critical thinking, Orchestrating process enhancements fostering a progressive organizational culture and driving procedural efficiency, Contributing to the company's expansion and advancement, Designing and executing operational exercises, resulting in a highly proficient team capable of swift response in critical situations, Conducting supplier evaluations, effectively maintaining cost controls and refining operational practices, Pioneering systems for meticulous tracking and documentation of work-related issues, streamlining resolution processes, Administering and assessing Business Development Trainees (BDT), ensuring alignment with the company's working environment standards, Creating and maintaining regular charts to monitor the progress and performance of current candidates, Collaborating seamlessly across departments to refine procedures, establish best practices, and uphold stringent quality benchmarks, Acquiring expertise in three new processes: DS conduction, BDT Capability Evaluation, and Post-sales within the Salesforce platform, Conducting audits of mentorship programs, ensuring alignment with organizational objectives and standards, Bachelor of Arts, Guwahati University, Guwahati, 05/2016, 05/2020, HSLC, State Board, Guwahati, 01/2015, 01/2016, HSSC, State Board Guwahati, Guwahati, 04/2007, 04/2008, 1992, Female, Indian, Hindu, Microsoft Excel, Microsoft Word, PowerPoint- APCOM, Computer Education[6 Months], English, Hindi, Assamese