Palak Agarwal

• Spearheading talent acquisition by managing end-to-end recruitment processes, including sourcing, screening, interviewing, and onboarding, to ensure seamless hiring.
• Driving employee engagement initiatives to foster a positive workplace culture, boost team morale, and enhance collaboration.
• Resolving employee grievances effectively to maintain harmony, trust, and a supportive work environment.
• Providing employee guidance and support to align individual aspirations with organizational objectives, and drive personal and professional growth.
• Managing HR operations such as documentation, compliance, and the implementation of organizational policies.
• Tracking HR metrics for recruitment and engagement, preparing reports, and delivering actionable insights to support strategic decision-making.
• Assisting in policy development by drafting, updating, and implementing HR policies in alignment with organizational goals and compliance standards.
• Mediating workplace conflicts to promote collaboration, mutual respect, and a cohesive work environment.
• Developing employee retention strategies to improve satisfaction, engagement, and reduce turnover rates.
• Supporting performance management processes by ensuring transparent evaluations, fair assessments, and constructive feedback delivery.

• Client and Project Management:
  
  Acted as the primary point of contact (SPOC) for multiple clients, leading recruitment projects to meet their specific needs.
• Team Leadership:
  
  Managed and mentored a team of 5+ recruiters, overseeing their performance and development.
  
• End-to-End Recruitment:
  
  Created job descriptions, sourced, screened, and interviewed candidates. Specialized in headhunting top talent and negotiating offers.
  
• Training and Onboarding:
  
  Trained new recruiters and facilitated smooth onboarding processes, enhancing team capabilities.
  
• Brand Building and Marketing:
  
  Contributed to brand development by brainstorming and creating marketing content, helping establish the company's market presence.
  
• Employee Engagement and Sales:
  
  Engaged in employee engagement activities and participated in sales and networking events to expand business opportunities.

• Investigated reasons for failed billing and followed agreed process to process accurate billing.
• Supported colleagues in other departments to solve complex billing errors.
• Established, logged and escalated all technical billing issues for resolution and to prevent similar problems in future.

• In-Flight Services:

Managed in-flight services, including meal and beverage distribution, duty-free sales, and ensuring a clean cabin environment.

• Emergency Response:

Trained in emergency procedures and first aid, ready to respond to medical and security incidents effectively.

• Team Collaboration:

Worked closely with fellow cabin crew members and the flight deck to ensure smooth flight operations and excellent passenger experience.

• Pre-Flight and Post-Flight Duties:

Conducted pre-flight safety checks, prepared the cabin for departure, and completed post-flight reports and duties.