PALLABIKA DAS
Kolkata
Summary
Result focused and motivated individual seeking career opportunity to fully utilize my training and skills, while making a contribution to the success and fulfill the company's strategic requirements and revenue through integrated marketing communications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Officer
L’Oreal
05.2023 - Current
- Enabled business growth for salons by addressing and resolving a wide range of salon-related challenges
- Boosted customer retention and reactivation rates from 54% to 70% through targeted strategies and initiatives
- Successfully onboarded and managed new salon owners, converting them to the Matrix brand and fostering long-term partnerships
- Achieved Inbound Sales of Rs 5 lakh approximately and supported with training to enhance the skills of hairdressers.
Sales Trainee
Kredent InfoEdge Private Limited
06.2021 - 12.2021
- Motivated & Initiated customers to enhance their knowledge
- Awarded for surpassing sales targets by achieving the highest sales
- Conducted in-depth data analysis to identify trends, patterns, and correlations, leading to actionable insights for business decisions.
Customer Service Representative
Teleperformance India
02.2022 - 06.2022
- Delivered exceptional customer service by effectively handling inbound calls, resolving customer inquiries, and providing accurate product information
- Demonstrated strong communication and interpersonal skills by building rapport with customers and de-escalating tense situations.
Learning & Development Intern
Kingsfolk Group
12.2022 - 02.2023
- Successfully converted potential leads into loyal clients, driving business growth
- Monitored and Mentored clients on sustainability practices, promoting eco-friendly solutions.
Intern
Prudential InfoEdge Private limited
02.2020 - 05.2020
- Designed & Implemented training & development programs for students’ induction and orientation
- Designed an effective training calendar for future leaders to improve programming skills and pursue structured education
- Designed engaging activities to foster student interest in technology and programming
Education
MBA -
Pune Institute of Business Management
01.2024
BBA -
Scottish Church College, Kolkata
01.2021
12th -
North Point Senior Secondary Boarding School
01.2018
10th -
North Point Senior Secondary Boarding School
01.2016
Skills
- MS Office, MS Excel, MS Word, Power BI
- Strategic planning, Customer relationship, Team Leadership, Communication Skills, Leadership and Teamwork
- Relationship building and management
- Sales expertise
Certification
www.linkedin.com/in/pallabika-das-4b788b212
Accomplishments
- Employee of the month in 2021 in Kredent InfoEdge Private Limited
- Top Performer in college singing competition
Affiliations
- Placement Coordinator of the ongoing MBA Batch
- Managed & Performed in Arambh & Glory
Hobbies and Interests
- Singing, Photography, Travel
Additional Information
- Desk Research on Zara Marketing Blues - This research is conducted on the marketing strategies for Zara and how Zara became the undisputed king of fast fashion.
- Consumer Expectations while selecting an Airline Service - The research is conducted to analyze what people particularly expect while selecting an airline service and what is their behavior towards it.
Timeline
Business Development Officer
L’Oreal
05.2023 - Current
Learning & Development Intern
Kingsfolk Group
12.2022 - 02.2023
Customer Service Representative
Teleperformance India
02.2022 - 06.2022
Sales Trainee
Kredent InfoEdge Private Limited
06.2021 - 12.2021
Intern
Prudential InfoEdge Private limited
02.2020 - 05.2020
MBA -
Pune Institute of Business Management
BBA -
Scottish Church College, Kolkata
12th -
North Point Senior Secondary Boarding School
10th -
North Point Senior Secondary Boarding School
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