HONDA SOFTWARE DLITE
PALLAVI GUPTA
BANKING SECTOR
BHOPAL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Relationship Manager
SMART CITY HONDA
BHOPAL
12.2020 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Made customers aware of current and new programs and services.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Educated customers about [Product or Service] options and processed purchases.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Directed [Number]-person team of customer service personnel while helping front-line team members work effectively with over [Number] daily customers.
Relationship Officer
SUMEDHA HONDA
GWALIOR
05.2019 - 12.2020
- Maintained and built close relationships with customers through regular contact and visits.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Assisted customers with opening accounts and signing up for new services.
Sales Consultant
A.S. MOTORS
GWALIOR
01.2018 - 05.2019
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Oversaw daily outbound calls to identify services that address primary needs.
- Supported clients with business analysis, documentation and data modeling.
Teacher
EURO KIDS HARISHANKARPURAM
GWALIOR
07.2017 - 12.2018
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Graded and evaluated student assignments, papers and course work.
Education
Bachelor of Commerce - Accounting And Business Management
MAHARANI LAXMI BAI COLLEGE OF COMMERCE
GWALIOR 04.2017 - 05.2020
BACHELOR OF EDUCATION - Psychology Teacher Education
SCOPE COOLEGE
BHOPAL 06.2022 - Current
Skills
Customer Relations
Software
MS-OFFICE
Interests
LISTEN SONGS
Timeline
BACHELOR OF EDUCATION - Psychology Teacher Education
SCOPE COOLEGE
06.2022 - Current
Customer Relationship Manager
SMART CITY HONDA
12.2020 - Current
Relationship Officer
SUMEDHA HONDA
05.2019 - 12.2020
Sales Consultant
A.S. MOTORS
01.2018 - 05.2019
Teacher
EURO KIDS HARISHANKARPURAM
07.2017 - 12.2018
Bachelor of Commerce - Accounting And Business Management
MAHARANI LAXMI BAI COLLEGE OF COMMERCE
04.2017 - 05.2020