Summary
Overview
Work History
Skills
References
Languages
Timeline
Generic

Pallavi Sharma

New Delhi

Summary

An accomplished HR, Administration and Client Relationship Manager with 14 years of progressive experience in managing people, administrative functions and key clients across multiple industries. Adept at fostering a positive workplace culture, implementing efficient processes, and aligning business strategies with organizational goals. Proven track record in team leadership, talent acquisition, employee relations, compliance management and client retention. A natural team leader with exceptional consensus building, negotiating and communication skills. An analytical mind with comprehensive problem detection and solving skills.

I am writing to express my strong interest in the HR, Administration and Client Relationship Management position. With a proven track record of successfully managing HR, adminisand CRM trative functions, I am excited about the opportunity to contribute my skills and expertise to your dynamic team. In my current role as an People, Admin and Client Relationships Manager, I have consistently demonstrated my ability to create and implement effective HR policies, streamline administrative processes, improvequality and value of client deliveries and foster a positive work environment. Some of my key accomplishments include HR Strategy and Development, Talent Acquisition, Employee Relations, Administrative Efficiency, Compliance and Legal, Key Account Management. I have been active in business development, handling major client accounts and monitoring sales growth. I am confident that my expertise, coupled with my commitment to excellence and continuous improvement, would make me a valuable asset to your business. I am particularly drawn to your organization's reputation commitment to employee development, which aligns with my professional values. Enclosed is my resume, which provides additional details about my qualifications and professional experience. I would welcome the opportunity to discuss how my skills and experience can contribute to the success of your business. Please feel free to contact me through phone or email to arrange an interview. Thank you for considering my application. I look forward to the possibility of joining your team and contributing to its continued growth and success.

Overview

9
9
years of professional experience

Work History

HR, Administration and Client Relationship

Shipbolt Industries
Delhi
01.2021 - 01.2023
  • People Management
  • Managing recruitments, onboarding, employee relations and exits
  • Generating and administering payroll
  • Setting, monitoring, and achieving HR targets
  • Ensuring compliance with company HR policies and procedures
  • Administration
  • Preparing administration plans
  • Supervising office and facilities management
  • Maintaining office services and document management systems
  • Supervising administrative team
  • Vendor management - purchase approvals, supplier selection
  • Client Relationship Management
  • Monitoring sales activities, and handling key clients
  • Serving as primary contact; building relationships to drive business growth
  • Review client deliveries for quality, compliance and billing improvements
  • Coordinate with sales, marketing and products teams to deliver VAS

Center Head

Fab Impex
Surat
01.2017 - 01.2020
  • Understanding the queries of the customer
  • Interviewing potential candidates
  • Administering employee grievances, salary issues, and leave attendance
  • Motivating employees and discuss work related issues

Asst. HR Manager & Center Head

Narindra Group
Allahabad
01.2014 - 01.2015
  • Customer relationship management
  • Customer query and dispute resolution
  • Processing payment and reimbursement for customers and staff
  • Updating customers about projects, price changes, and new launches
  • Preparing Daily MIS Reports
  • Processing service application forms filed by customers
  • Reporting to CEO of the company

Skills

  • HR Management, Recruitment &
  • Onboarding
  • Employee Relations
  • Key Account Management
  • Vendor Management
  • Office Administration
  • Strategic HR Leadership
  • Talent Acquisition and Management
  • Employee Relations and Compliance
  • Administrative Excellence
  • Team Leadership and Development
  • Develop and execute HR strategies to support business objectives, resulting in improved employee engagement and retention
  • Implement performance management systems, talent development programs, and succession planning initiatives to nurture a high-performing workforce
  • Expertise in full-cycle recruitment, from job profiling to onboarding, resulting in the acquisition of top-tier talent
  • Proficient in workforce planning, skills gap analysis, and creating strategies to attract, retain, and develop key talent
  • Establish and maintain positive employee relations through conflict resolution, effective communication, and employee engagement initiatives
  • Ensure strict adherence to labor laws, regulations, and company policies, minimizing legal risks and fostering a compliant work environment
  • Streamline administrative processes, resulting in increased operational efficiency and cost savings
  • Proficient in office management, vendor relations, facility maintenance, and procurement, ensuring a seamless work environment
  • Inspire and lead cross-functional HR and administrative teams, fostering a culture of collaboration, continuous improvement, and accountability
  • Provide mentorship and professional development opportunities to team members, resulting in a highly skilled and motivated workforce

References

Sugato, Das, Executive Director, admin@mberrytree.com, +965 2225-6104, Mulberry Tree Partners WLL, PhD

Languages

English, Hindi

Timeline

HR, Administration and Client Relationship

Shipbolt Industries
01.2021 - 01.2023

Center Head

Fab Impex
01.2017 - 01.2020

Asst. HR Manager & Center Head

Narindra Group
01.2014 - 01.2015
Pallavi Sharma