Open To Work
Panchali Bhattacharyya
Pune
Summary
Dynamic Infra Managed Service Analyst with extensive experience at Accenture Ltd, excelling in AWS WorkSpaces provisioning and Citrix Virtual Apps & Desktops management. Proven ability to enhance system performance and stability while collaborating effectively with cross-functional teams. Adept at implementing security policies and resolving complex incidents, ensuring seamless user experiences.
Overview
6
6
years of professional experience
Work History
Infra Managed Service Analyst - Citrix / EUC
Accenture Ltd
Kolkata
02.2022 - Current
- Configured and administered Amazon WorkSpaces for enterprise users
- Created and maintained standardized Windows images and bundles
- Managed Active Directory integration and user assignments
- Controlled access policies, MFA, and Workspace lifecycle (reset, rebuild, restore)
- Monitored system health using CloudWatch metrics
- Resolved connectivity, performance, and launch issues
- Provided Tier 2/3 support for end-user incidents
- Administered XenApp and XenDesktop environments for business-critical apps
- Managed Machine Catalogs, Delivery Groups, and VDI images
- Performed end-to-end CVAD upgrades across core components
- Handled application publishing, master image sealing, and profiles
- Supported Citrix ADC (NetScaler) for load balancing and SSL
- Coordinated patching, firmware upgrades, and HA validation
- Resolved L3 incidents and ensured production stability
- Collaborated with AD, networking, and security teams
System Engineer
Tata Consultancy Services (TCS)
Kolkata
12.2019 - 02.2022
- Supported Citrix XenApp and XenDesktop environments
- Managed user applications delivered via Citrix platforms
- Deployed applications based on client requirements
- Monitored systems and generated performance reports
- Worked with Citrix Provisioning Services (PVS)
- Managed MFA authentication for secure access
- Created operational and recovery documentation
- Documented incidents, problems, and configurations
- Supported Business Continuity Management (BCM) activities
- Followed ITIL processes using ServiceNow
Education
B.Tech - Computer Science & Engineering
Assam Engineering College
Guwahati, Assam07-2019
Diploma - Computer Science & Engineering
Assam Engineering Institute
Guwahati07-2015
10th Standard -
Sankardev Sishu Vidya Niketan
Guwahati01-2012
Skills
- Citrix Virtual Apps & Desktops (CVAD)
- XenApp
- XenDesktop
- Citrix Studio
- Machine Catalogs
- Delivery Groups
- CVAD upgrades
- Application publishing
- Image sealing
- Profile management
- Citrix policies
- AWS WorkSpaces management
- CloudWatch monitoring
- Access management
- Citrix policies
Languages
- English
- Hindi
- Assamese
Hobbies and Interests
- Music
- Travelling
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹199000/yr - ₹200000/yrTimeline
Infra Managed Service Analyst - Citrix / EUC
Accenture Ltd
02.2022 - Current
System Engineer
Tata Consultancy Services (TCS)
12.2019 - 02.2022
B.Tech - Computer Science & Engineering
Assam Engineering College
Diploma - Computer Science & Engineering
Assam Engineering Institute
10th Standard -
Sankardev Sishu Vidya Niketan