Pankaj Giri
Gurgaon
Summary
Customer Support Executive with 1.5 years of experience in the banking sector, specializing in collection processes and customer relationship management. Over this period, I have developed the ability to handle customer queries with patience and empathy while ensuring accurate documentation and data handling. Proficient in MS Office tools and committed to delivering exceptional customer service, building trust, and contributing to organizational growth
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Ienergizer
02.2024 - Current
- I joined as a Customer Support Executive at SBI because my experience in the collection process taught me how important it is to listen to people with patience and guide them with empathy. I wanted to use those skills to help customers feel supported and valued.
- Educated customers on product features and services to enhance satisfaction.
- Resolved customer complaints by providing timely and effective solutions.
Education
Bachelor of Technology - Computer Science
Bipin Tripathi Kumaon Institute of Technology Dwarahat
Skills
- Customer relationship management
- Problem-solving and conflict resolution
- Time management and organizational skills
- Knowledge of banking and collection processes
Certification
- DRA (Debt Recovery Agent) Certificate – Indian Institute of Banking & Finance (IIBF)
- Certified in debt recovery processes, customer handling during collections, and compliance with banking regulations.
Achievements
Consistently met and exceeded collection targets during tenure.
Recognized for excellent customer handling and problem-solving approach.
Hobbies
Helping people and volunteering
Traveling and exploring new places
Strengths
- Positive attitude and strong work ethic
- Ability to work under pressure
- Quick learner and adaptable
Timeline
Customer Support Executive
Ienergizer
02.2024 - Current
Bachelor of Technology - Computer Science
Bipin Tripathi Kumaon Institute of Technology Dwarahat
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