Pankaj Kumar
Kolkata
Summary
Decisive Logistics Manager with talent for negotiating and implementing cost-saving measures while maintaining quality. Adapts quickly to changing needs of fast-paced and growing organizations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Delivery Hub Manager
Zepto
10.2024 - Current
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Conducted regular safety audits to ensure adherence to regulatory requirements and maintain a safe working environment.
- Ensured compliance with all legal, industry, and organizational regulations by implementing rigorous internal controls and monitoring systems.
- Leveraged technology tools such as digital platforms or software systems to streamline workflows while maintaining high-quality output results.
- Dark store operations: Manage the store's inventory, inbound and outbound operations, manpower planning, and rostering
- Rider operations: Plan, onboard, and train riders, and ensure quality management systems (QMS) are in place
- Capacity planning: Plan the store's capacity for infrastructure and manpower
- Standard operating procedures (SOPs): Contribute to the development and implementation of SOPs
- Continuous improvement: Build a culture of continuous improvement through lean practices and other productivity tools
- Customer experience: Institutionalize processes to ensure a strong customer experience
- Cross-functional collaboration: Work with peers to do your best work
- Experiments: Run experiments to challenge assumptions and improve Zepto
Senior Executive
Flipkart Internet Pvt Ltd
5 2021 - 10.2025
- Spearheading Sortation Centre Operations for Flipkart.
- Planning, Design, Operationalization of New Sortation centers.
- Monitor MH Operations and identify improvement opportunities.
- Work closely with Logistics and Retail Operations Heads in reviewing and optimization of the distribution network.
- Work with External Supply Chain experts to implement global supply chain initiatives within Flipkart.
- Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.
- Drive continuous improvement and operationalized Business process Innovation.
- Managing packaging store and looking after supply chain of packaging materials at Fulfillment Centre.
- Controlling and monitoring CPS at floor by adding new ideas and initiative in process.
- Adhering to standard operating procedures of packaging dept.
- Completing supervision of ERP procedure of packaging dept.
- Develop, mentor and motivate the team spread across locations to achieve higher goals..
Senior Executive
Reliance Retail Ltd
11.2018 - 05.2021
- Responsible for B2B/JIT Operation of CDC Kolkata.
- Supervise, coach and train warehouse workforce engaged in receiving, GRN, Sorting, Packing and shipping products or materials.
- Meet cost, productivity, accuracy, and timeliness targets, Maintain metrics and analyse data to access performance and implement improvements.
- Direct inbound or outbound logistics operations, such as warehouse activities, safety performance, or logistics quality management.
- Examine and inspect containers, materials, and products to ensure that packing specifications are met.
- Statutory and Regulatory Compliance shipment processing
- Ensuring proper documentation and updating of records at DC.
- Enhance customer satisfaction by ensuring product availability at the right place at the right time
- Ensuring suppliers meet for timely service, cost, delivery and quality expectation as well as provide Outstanding value in supplier innovation.
- Implement the organization policy and processes for managing the warehouse operations.
- Ensuring implementation of corporate guidelines at ground level to enhance the productivity
- Responsible to Manage 70 Off Rolls
Executive
Future Supply Chain solutions Pvt Ltd
02.2016 - 11.2018
- Logistics / Transportation Management for Intra and Intercity deliveries
- Transport/ Vehicle planning, Route Mapping & vehicle tracking.
- Resolve problems concerning Transportation, Logistics systems, or customer issues.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Negotiate transportation rates or services with vendors.
- Recommend optimal transportation routing, equipment, or frequency
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
Executive
Safexpress Pvt Ltd
09.2014 - 02.2016
- Accountable for overall Hub Operations as per operational standards (First & Last Mile Hubs)
- Ensuring Customers are delighted at all times, promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Comply with 100% ZTP (Zero Tolerance Policy).
- Prepare requisite business dashboard and duly report / review with Hub team and Regional Manager as required.
- Budgeting and Accounting Cash and Hub Imprest
- SOP Adherence at all times and compliance with Service Level Agreement.
- Maintain the cost per shipment (CPS) as per budget.
- Ensure Profitable operations.
Trainee Engineer
Sebros Steels Pvt Ltd
08.2011 - 07.2014
- Plan and coordinate production engineering processes on daily basis to produce high quality products.
- Identify unsafe operations and practices and report the same to Manager immediately.
- General inspection which includes Raw Material, Stage Inspection.
- To check the consumables are stored in proper condition accordance to procedures.
- Maintaining and keeping records of all documentation works for all the production process
- Responsible for all inward and outward logistics as well as maintaining the stock.
- Developing plans, strategies & implements those in LOGISTIC works.
- Handling the Vendors ,transporters & managing more than 45 stuff, workers, labours, operators etc
Education
12th Mathematics & Science
Jwahar Navodaya Vidyalaya
Begusarai Bihar10th
Jawahar Navodaya Vidyalaya
Begusarai BiharB- Tech, Mechanical Engineering
Bharath University
Chennai TamilnaduSkills
- Warehouse Logistics
- Materials transportation
- Shipping and receiving
- Safety and compliance
- MS Office/SAP/WMS/TMS
- Warehouse Management
- Route Optimization
- Cost reduction
- Staff Management
- Cost Control
- Team Development
- Process Improvement
- Analytical Thinking
Certification
- - Successfully set up and Go live of RRL B2B-JIT warehouse (CDC)
- - Certificate in logistics Excellence Training- Safeducate Learning Pvt Ltd Patna
Languages
Hindi
English
Personal Information
Contact
Kolkata, India 700132
Timeline
Delivery Hub Manager
Zepto
10.2024 - Current
Senior Executive
Reliance Retail Ltd
11.2018 - 05.2021
Executive
Future Supply Chain solutions Pvt Ltd
02.2016 - 11.2018
Executive
Safexpress Pvt Ltd
09.2014 - 02.2016
Trainee Engineer
Sebros Steels Pvt Ltd
08.2011 - 07.2014
12th Mathematics & Science
Jwahar Navodaya Vidyalaya
10th
Jawahar Navodaya Vidyalaya
B- Tech, Mechanical Engineering
Bharath University
Senior Executive
Flipkart Internet Pvt Ltd
5 2021 - 10.2025
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