Prakash Nelli
Hydreabad
Summary
Results-driven, customer-centered management with 8+ years of experience as a Operational Management. Verifiable talent for maintaining profitable retail operations, with success in capitalizing on growth opportunities. Respected, trusted manager who upholds highest ethical standards, core skill areas include:-
*Customer Service/Loyalty *Performance Management *Inventory Control/Shrinkage *Loss Prevention/Security *Visual Merchandise Displays *Specialty Retail Operations.
Overview
9
9
years of professional experience
Work History
Delivery Hub Manager
ZEPTO
10.2021 - Current
- Maintain all store operations and Last Mile operations.
- Ensuring to maintain store Hygiene (Inventory hygiene, people hygiene, operation hygiene) to perform smooth store operations.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Upheld 24-hour response time to service requests.
Store Manager
MORE RETAIL LTD
03.2021 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Training to CSA on implementation on CSA file and to control losses. (f&V dump and FMCG shrinkage)
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
Department Manager
VISHAL MEGAMART, Hyderabad
02.2020 - 02.2021
- Job rotates mainly around 4S's, Sale, Space, Staff, and Stock and responsible for handling all four.
- Trained, developed and coached associates to improve performance in customer service, communication, and company policy.
- Tracking product availability by maintaining Bill Buster.
- Responsible to Maintaining VM standards Future Plan Implementation Layout Changes on every season.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
Department Manager
WESTSIDE, Vijayawada
01.2019 - 01.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Team Leader
UNLIMITED, Arvind Brands Ltd
08.2017 - 11.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Sales Associate
Reliance Trends
11.2014 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
B.Com -
Andhra University
Inter Mediate
Govt .Jr College
SSC
St.Xavier High School
Skills
- SAP, Mint soft, Vinculum and Genesis Authorization
- Proficient with Microsoft Word, Excel, and PowerPoint, and Internet
- Outbound Operations
- Front office , back office and Last mile Operations
- Confidential Records Management
- Employee Relations
- Warehouse Management System (WMS)
- Microsoft Office
- Quality Control Procedures
- POS Inventory System Operation
- Cash Register Operations
- Product and Service Knowledge
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Delivery Hub Manager
ZEPTO
10.2021 - Current
Store Manager
MORE RETAIL LTD
03.2021 - 10.2021
Department Manager
VISHAL MEGAMART, Hyderabad
02.2020 - 02.2021
Department Manager
WESTSIDE, Vijayawada
01.2019 - 01.2020
Team Leader
UNLIMITED, Arvind Brands Ltd
08.2017 - 11.2018
Sales Associate
Reliance Trends
11.2014 - 08.2017
B.Com -
Andhra University
Inter Mediate
Govt .Jr College
SSC
St.Xavier High School
Similar Profiles
Rakesh PremanRakesh Preman
HR- LEAD - SOUTH at ZeptoHR- LEAD - SOUTH at Zepto
Anas ShaikhAnas Shaikh
Customer Support Executive at ZeptoCustomer Support Executive at Zepto
Deepak SehgalDeepak Sehgal
Delivery Rider at ZEPTODelivery Rider at ZEPTO
AGHAM MITTALAGHAM MITTAL
Learning and Development Team Lead at ZeptoLearning and Development Team Lead at Zepto
LOGESHWARAN BSLOGESHWARAN BS
Team Lead / Tax Senior at NATeam Lead / Tax Senior at NA